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Old 07-31-2015, 08:49 AM   #13
PaulJ
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Join Date: Jul 2010
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Hi Jimpilot,

Sorry we've not been able to resolve this sooner - unfortunately the logs you provided are not helping to determine why you were shown the incompatible drivers dialog. Could you please generate some new logs using the same support tool following the instructions below:
  • Disconnect the DisplayLink device from the computer
  • Press the Reset button in the DisplayLink support tool under Advanced Options
  • Turn on Advanced DisplayLink logging
  • Reconnect the DisplayLink device
  • Press Gather Support Information once the incompatible drivers dialog is displayed.

Hopefully that will help us determine the cause of your issue.

Thanks,
Paul
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