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Old 10-30-2017, 11:29 AM   #2
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello,

The last link in my signature explains how to gather the logs.
You can then post the ZIP file in your reply as only employees can download them.

Unless you are using on of the 2 obsolete versions of Windows 10, this is unlikely to be something related to DisplayLink as we don't have the visibility of the graphics card there.
What is likely to happen is that your primary graphics card drivers were not designed to support Windows 10 Anniversary Update onwards new graphics capabilities.
The fact the Windows inbox driver seems to work (= what I understand by no driver installed) tends to confirm that feeling. The inbox Basic Display Adapter driver from Microsoft complies with the Windows 10 requirements.

Regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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