View Single Post
Old 12-16-2020, 01:56 PM   #3
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello,
We don't provide a tool as we are not always the only chip in the video path.
Therefore having the DisplayLink chipset does not always determine the characteristics of the box.
2048px sounds like the HDMI max capability of the DL-3000 and DL-5000 series.
You can look at this resolution matrix as it tends to give you the maximum of the box: https://support.displaylink.com/know...rticles/525038
Alternatively, if you can gather the Hardware ID details from Device Manager details of the adapter, we can usually tell you what DL chip is in the box (except if a generic product ID is being used). The Hardware ID is as follows: USB\VID_17e9&PID_XXXX. I would need the XXXX, if you have a REV_YYYY afterwards, it could be helpful. I don't need the MI_0Z.
Regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote