Hi,
Please would you raise a support ticket for this issue through our website here:
https://support.displaylink.com/ using the "Contact DisplayLink" button on the right.
It would also be helpful if you could provide the logs from your system when raising the ticket. Here's the information for that:
The support tool produces a zip file containing information stored in plain text. The file and log text are not encrypted (apart from the DisplayLink software log files) to allow you to see what data has been collected.
-Download the Windows
DisplayLink support tool.
-Run the tool on your PC as administrator after the problem has occurred
-Ensure the DisplayLink adapter is connected to your PC.
-Click on "System Compatibility Check" to see if there are any known compatibility issues with DisplayLink and your system.
-If this does not resolve your issue, click on "Gather Support Information" to gather the system information DisplayLink requires
-The zip file of information will be saved on your Windows desktop
-The system information may take up to a few minutes to gather. You will be prompted once it is complete.
The Windows DisplayLink Support Tool gathers the following system information
-PC and OS Spec
-Video adapters installed
-DisplayLink service status
-USB devices currently connected to the PC
-Audio and Video Codecs installed
-DisplayLink Software installed
-DisplayLink devices connected to the PC and status
-Debug information contained in C:\Program Files\DisplayLink Core Software\Debug, C:\Windows\Temp\DisplayLink, and C:\ProgramData\DisplayLink\Debug
-DisplayLink registry settings stored under HKLM\Software\DisplayLink and HKCU\Software\DisplayLink
-Computer network information include configured IP addresses and Mac addresses of network interfaces.
Regards,
Andrew