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Old 10-05-2016, 05:55 PM   #2
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello,

Would you please be able to look into Windows Device Manager properties for the device?
You should have a drop down with a Hardware ID starting with USB\VID_17e9&PID_
Can you tell me the 4 characters after PID_ ?

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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