Hello Roxy95,
thank you for contacting us.
Can you please attach the output file from this tool, gathered just after issue is visible:
http://www.displaylink.com/support/ticket.php?id=269
To do so, please run it and select "Gather Support Information".
To attach the file, please choose "Manage Attachments" under "Additional Options" in reply window. Then select "Upload" and navigate to the file which will be placed on your desktop in "DisplayLink Support Files".
BR,
Kuba