DisplayLink Forum - View Single Post - Lenovo X1 Nano, Dell D6000, User-Mode Crash

chuckh4668 · 05-01-2021, 10:31 PM

I have been using a Lenovo x1 nano since Jan on my Dell D6000 dock using 2 DP monitors. However, one of the more recent updates, and I cannot figure out which, is giving me the user-mode crash that was supposed to have been fixed using the 10.1 version of the DisplayLink manager.

Out of desperation, after switching up 2 other DisplayLink docks, I went ahead and did a full system restore of my x1 nano and did all updates in Windows Update + Lenovo Vantage to get everything up-to-date. Before doing anything else, I tried plugging in my dock and I still get the user-mode crash and cannot get my displays working. I even tried this on a brand new HP G2 dock and had the exact same crash.

I am now restarting my laptop from scratch and skipping any driver updates to see if the error persists. But for the developer team, how do I get the appropriate dump data for you to diagnose and fix the drivers if this is a driver problem?

05-01-2021, 10:31 PM	#1
chuckh4668 Junior Member Join Date: May 2021 Posts: 1	Lenovo X1 Nano, Dell D6000, User-Mode Crash I have been using a Lenovo x1 nano since Jan on my Dell D6000 dock using 2 DP monitors. However, one of the more recent updates, and I cannot figure out which, is giving me the user-mode crash that was supposed to have been fixed using the 10.1 version of the DisplayLink manager. Out of desperation, after switching up 2 other DisplayLink docks, I went ahead and did a full system restore of my x1 nano and did all updates in Windows Update + Lenovo Vantage to get everything up-to-date. Before doing anything else, I tried plugging in my dock and I still get the user-mode crash and cannot get my displays working. I even tried this on a brand new HP G2 dock and had the exact same crash. I am now restarting my laptop from scratch and skipping any driver updates to see if the error persists. But for the developer team, how do I get the appropriate dump data for you to diagnose and fix the drivers if this is a driver problem?