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Old 08-31-2018, 02:59 PM   #2
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello Schmoo,

Thank you for taking the time to report that.
Windows and the dock both seem to believe the screen is up and running as you can move content to it and it's "recognised".

Would you have details about the monitor, please? Model, Revision and how it is connected to the device?
Could you also confirm the dock reference is ACP71?
I'd like us to try and reproduce this issue in-house.

If you could provide the logs gathered with our support tool, that would also be most helpful. If you click gather just after you recover, it will show me what Windows did before: did we get the signal or not. The last link of my forum signature gives the tool. You can upload the zip here as only employees will be able to download it.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand. Our emails will soon change to synaptics.com but our commitment to customers remain the same."

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