Hello,
We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via telemetry, so Microsoft can locate issues in their ecosystem and request vendors to look into them if they exceed their threshold. This error is generic conclusion.
The different driver versions issued since this thread started have resolved a number of cases, users confirmed to us. We are keen to address what is left, but without data or reproduction, we will not know if we are making a difference to your case.
You can choose not to provide information of your last case, and in that case, we can only give a generic advice without any idea if it is relevant to you.
That generic advice is to try and disable USB3 link power management as follows:
Disable U1/U2
Please disable USB LPM by following the steps from the link below:
https://www.tenforums.com/tutorials/108194-add-usb-3-link-power-management-power-options-windows.html
When the option is visible, please set it to off.
Do not remove it however, the option has to be visible and only set to disable.
Let me know if the issue persists.
Alternatively, if you want your particular case to be looked into, we need your particular details. Here is how to give us these details:
- Download the Windows DisplayLink Support Tool
- Run the tool as administrator.
- Ensure the DisplayLink adapter is connected to your PC.
- Click on the "Advanced Options".
- Check the "On" radio button under "Advanced DisplayLink Logging".
- Exit the tool
- Disconnect and reconnect the docking station
- Use the computer normally until the issue takes place. When it happens do not disconnect/reconnect anything, run the tool as administrator again and click on "Gather Support Information" to collect the system information that DisplayLink requires.
- The system information may take up to a few minutes to gather. You will be prompted once it is complete.
- Run again the tool and choose "Turn Off" button under "Advanced DisplayLink Logging" and close the tool. This will ensure the logs don’t keep growing unnecessarily.
- Please share the file with us. The zip file of information will be saved on your Windows desktop in a folder called “DisplayLink Support Files”.
Thank you for your time and further feedback.
Kind regards,
Jakub