Hello,
Thank you for reaching out!
If you are having issues such as monitors remaining black - or one monitor of the two connected to the docking station it is best to gather and post logfiles. That provides us with background information that allows us diagnosing the problem. The steps are here:
https://support.displaylink.com/know...to-displaylink
If you are still having issues please gather the logs and post them here or for more speed response from our support team please send them with the problem description or link to your forum post to
technical_enquiries@displaylink.com.
Best regards,
Katarzyna