Hello,
Thank you for contacting us on the forum.
May you please tell me if you are using also a clamshell mode while in the sleep mode?
Also, please follow
this guide and gather log files for me. I will need them for further analysis.
In case if you would like to move out from the forum for more of a direct contact. Please send your issue description and log files to this email address:
technical_enquiries@displaylink.com
In case of any questions, feel free to post a new message
Best regards,
Jakub