DisplayLink Forum - View Single Post - Dell D3100 + Latitude E7470 Win10

troyglidden · 12-26-2018, 07:35 PM

I've been trying to solve this for three days, yet nothing is working. Hopefully someone here can help me!

I recently had my work E7470 updated to Windows 10 (1803) and I am having extreme difficulty using my Display Dock (D3100). I've tried software versions 8.4, 8.6 and even 9.0 so far. My docking station forces my PC into a blue screen with PNP_FATAL_ERROR code on it every time. I've tried to narrow it down and it seems to be coming from the HDMI portion. I have the dock connected now as I type this and my keyboard and mouse are working, but as soon as I connect an HDMI cable to the rear of the D3100 dock, the PC goes into the blue screen.

HDMI works in the native HDMI Port on the PC for both monitors on different cables. I use this dock on my personal Win10 machine with no issues whatsoever and it has DisplayLink 8.4 installed.

How often does the issue occur? -- Every time I connect HDMI to the dock
How do you invoke the issue? - Plug in HDMI Cable to the dock, doesn't matter which port
How do you recover from the issue? - Restart and unplug my HDMI
Was the issue present in older versions of DisplayLink software? - NO
How are you connected to the DisplayLink device? Directly or through a USB hub? -- Directly via the provided cable

As for logs, I've tried to download the DisplayLink Windows Support Tool (v1.0.1.31) from the link provided, but when it installs, it will not open. In addition, after that, the file is immediately deleted from my system (not sure if file-driven or IT-driven). Is there an alternative to obtain logs?

Thank you in advance for your help!!

12-26-2018, 07:35 PM	#1
troyglidden Junior Member Join Date: Dec 2018 Posts: 3	Dell D3100 + Latitude E7470 Win10 - Blue Screen PNP FATAL ERROR I've been trying to solve this for three days, yet nothing is working. Hopefully someone here can help me! I recently had my work E7470 updated to Windows 10 (1803) and I am having extreme difficulty using my Display Dock (D3100). I've tried software versions 8.4, 8.6 and even 9.0 so far. My docking station forces my PC into a blue screen with PNP_FATAL_ERROR code on it every time. I've tried to narrow it down and it seems to be coming from the HDMI portion. I have the dock connected now as I type this and my keyboard and mouse are working, but as soon as I connect an HDMI cable to the rear of the D3100 dock, the PC goes into the blue screen. HDMI works in the native HDMI Port on the PC for both monitors on different cables. I use this dock on my personal Win10 machine with no issues whatsoever and it has DisplayLink 8.4 installed. How often does the issue occur? -- Every time I connect HDMI to the dock How do you invoke the issue? - Plug in HDMI Cable to the dock, doesn't matter which port How do you recover from the issue? - Restart and unplug my HDMI Was the issue present in older versions of DisplayLink software? - NO How are you connected to the DisplayLink device? Directly or through a USB hub? -- Directly via the provided cable As for logs, I've tried to download the DisplayLink Windows Support Tool (v1.0.1.31) from the link provided, but when it installs, it will not open. In addition, after that, the file is immediately deleted from my system (not sure if file-driven or IT-driven). Is there an alternative to obtain logs? Thank you in advance for your help!!