View Single Post
Old 05-01-2018, 10:47 AM   #8
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello,

The team hasn't been able to reproduce yet.
Recommendation is to clean up and reinstall as you've got mixed 8.3+8.5. I don't see why this would be the root cause as you seem to have had the issue before 8.3 but it's thankfully not too taxing.
Clean-up = http://support.displaylink.com/knowl...ylink-software
New version to install = http://www.displaylink.com/downloads/file?id=1138
Then, I can supply them with new logs.

Can you also confirm both displays are connected through DisplayPort?

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline