Hello,
It appears as there might be USB connection issues. Can you please try the following:
- Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
- Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
- Enable flight mode or disable WiFi, some Wireless AC cards are known to interfere with USB 3 traffic
- Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.
- Ensure the computer power settings are set to "High Performance" including the GPU settings to Maximum
- Are there any errors in the Device Manager against the device? If yes, what are they?
Please let me know if any of these steps improved the performance.
Aga S