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Old 06-13-2016, 09:44 AM   #6
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello Ed,
You cannot have WU and corporate install together as the driver store is locked by WU and the coinstaller tries to update the files in the driver store.
You have files 7.9 M5 (7.9.1488) and 7.9 M7 (7.9.1589) installed but no file from 7.9.703 or 7.9.664.
7.9 M5 & 7.9 M7 being on WU, your computer got updated, damaging your installation.
I wouldn't advise installing our corporate deployment driver on a single computer manually, unless it is to try the process.

The best is now to clean up the mess and start clean.
1. Disconnect the hardware using DisplayLink technology
2. Remove all you installed.
3. Reboot.
4. Use our End User Cleaner (see forum signature), running it specifically with "Run as admin...", even if your user is an admin.
5. Reboot.
6. Install 7.9 M7 and connect the dock when asked.
7. Reboot.
8. If the issue persists, please send new logs.

Reboots are unfortunately necessary because of the kernel (low level) mode drivers which can't be modified whilst Windows run.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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