Hello Ed,
Is the fixed resolution something like 1280x1024?
If so, it could be because the device has issues reading the identification of the display and therefore uses a default resolution.
To be sure, could you please use the last link in my forum signature to use our Customer Support Tool to generate the ZIP which will include all debug information?
Then, please post the ZIP file here. Only DisplayLink staff will be able to download it.
This will tell me what resolution is in use at the moment of the logs, but also what led to that resolution being selected.
Kind regards,
Alban
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