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AlbanRampon · 01-29-2021, 12:26 PM

Hello,
Are you using that display on USB-A or USB-C?
The product is hybrid, it uses two technologies: DisplayPort Alternate Mode and DisplayLink.
I believe it is designed to "prefer" the DisplayPort Alternate Mode on USB-C.
Kind regards,
Alban

01-29-2021, 12:26 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Are you using that display on USB-A or USB-C? The product is hybrid, it uses two technologies: DisplayPort Alternate Mode and DisplayLink. I believe it is designed to "prefer" the DisplayPort Alternate Mode on USB-C. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution