DisplayLink Forum - View Single Post - WL-UG3501H install failed on Pop!_OS 20.04

GlenCooper · 10-09-2022, 01:47 AM

I purchased a WL-UG3501H hoping to add another monitor to my laptop via USB 3.0 port to HDMI cable to monitor.

Laptop is 2021 MSI Modern 14 B5M-053 (AMD Ryzen 5 5500U, 64GB RAM, 2TB Gold P31 NVMe SSD, UMA, 14" FHD, Pop!_OS 22.04).

It's saying "Please disconnect the dock before continuing", but I'm unsure what to do. There is no dock. Any help here would be appreciated. Thanks in advance.

sats@stephano:~/DisplayLink$ lsb_release -a
No LSB modules are available.
Distributor ID: Pop
Description: Pop!_OS 22.04 LTS
Release: 22.04
Codename: jammy
sats@stephano:~/DisplayLink$ dkms status
system76/1.0.14~1643391291~22.04~78ede46, 5.17.5-76051705-generic, x86_64: installed
system76/1.0.14~1643391291~22.04~78ede46, 5.19.0-76051900-generic, x86_64: installed
system76_acpi/1.0.2~1659568831~22.04~a88dcce, 5.17.5-76051705-generic, x86_64: installed (original_module exists)
system76_acpi/1.0.2~1659568831~22.04~a88dcce, 5.19.0-76051900-generic, x86_64: installed (original_module exists)
system76-io/1.0.2~1655490480~22.04~0217576, 5.17.5-76051705-generic, x86_64: installed
system76-io/1.0.2~1655490480~22.04~0217576, 5.19.0-76051900-generic, x86_64: installed
wireguard/1.0.20210606: added
sats@stephano:~/DisplayLink$ lsusb
Bus 004 Device 002: ID 17e9:4301 DisplayLink USB3 to HDMI
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 5986:211c Acer, Inc HD Webcam
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 002: ID 8087:0029 Intel Corp. AX200 Bluetooth
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
sats@stephano:~/DisplayLink$ sudo ./displaylink-driver-5.4.1-55.174.run
Verifying archive integrity... 100% All good.
Uncompressing DisplayLink Linux Driver 5.4.1-55.174 100%
DisplayLink Linux Software 5.4.1-55.174 install script called:
Distribution discovered: Pop!_OS 22.04 LTS
Detected running Xorg session and connected docking station
Please disconnect the dock before continuing
Installation terminated.
sats@stephano:~/DisplayLink$

10-09-2022, 01:47 AM	#1
GlenCooper Junior Member Join Date: Aug 2020 Location: Reston, VA Posts: 2	WL-UG3501H install failed on Pop!_OS 20.04 I purchased a WL-UG3501H hoping to add another monitor to my laptop via USB 3.0 port to HDMI cable to monitor. Laptop is 2021 MSI Modern 14 B5M-053 (AMD Ryzen 5 5500U, 64GB RAM, 2TB Gold P31 NVMe SSD, UMA, 14" FHD, Pop!_OS 22.04). It's saying "Please disconnect the dock before continuing", but I'm unsure what to do. There is no dock. Any help here would be appreciated. Thanks in advance. sats@stephano:~/DisplayLink$ lsb_release -a No LSB modules are available. Distributor ID: Pop Description: Pop!_OS 22.04 LTS Release: 22.04 Codename: jammy sats@stephano:~/DisplayLink$ dkms status system76/1.0.14~1643391291~22.04~78ede46, 5.17.5-76051705-generic, x86_64: installed system76/1.0.14~1643391291~22.04~78ede46, 5.19.0-76051900-generic, x86_64: installed system76_acpi/1.0.2~1659568831~22.04~a88dcce, 5.17.5-76051705-generic, x86_64: installed (original_module exists) system76_acpi/1.0.2~1659568831~22.04~a88dcce, 5.19.0-76051900-generic, x86_64: installed (original_module exists) system76-io/1.0.2~1655490480~22.04~0217576, 5.17.5-76051705-generic, x86_64: installed system76-io/1.0.2~1655490480~22.04~0217576, 5.19.0-76051900-generic, x86_64: installed wireguard/1.0.20210606: added sats@stephano:~/DisplayLink$ lsusb Bus 004 Device 002: ID 17e9:4301 DisplayLink USB3 to HDMI Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 002: ID 5986:211c Acer, Inc HD Webcam Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 002: ID 8087:0029 Intel Corp. AX200 Bluetooth Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub sats@stephano:~/DisplayLink$ sudo ./displaylink-driver-5.4.1-55.174.run Verifying archive integrity... 100% All good. Uncompressing DisplayLink Linux Driver 5.4.1-55.174 100% DisplayLink Linux Software 5.4.1-55.174 install script called: Distribution discovered: Pop!_OS 22.04 LTS Detected running Xorg session and connected docking station Please disconnect the dock before continuing Installation terminated. sats@stephano:~/DisplayLink$