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Old 12-09-2020, 01:02 PM   #2
JakubDabrowski
DisplayLink Tech Support
 
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Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello borjita,

Thank you for reaching out to us here on the forum.

Based on your log files I see a potential issue in the USB connection as after the connection is set the docking stations gets a various USB errors that thwarts the connection.

May you please verify the below steps and let me know about the outcome?
  • Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
  • Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues
  • Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with the cable
  • Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
  • Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.
  • Ensure all drivers are up to date.

Here is the newest DL driver, please update it also as you are using an older one: https://www.displaylink.com/downloads/file?id=1649

Kind regards,
Jakub
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