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Old 06-19-2018, 01:25 PM   #4
astruzyna
Junior Member
 
Join Date: Jul 2017
Posts: 22
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Hello,

It appears as there might be USB connection issues. Can you please try the following:
  • Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
  • Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
  • Enable flight mode or disable WiFi, some Wireless AC cards are known to interfere with USB 3 traffic
  • Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.
  • Ensure the computer power settings are set to "High Performance" including the GPU settings to Maximum
  • Are there any errors in the Device Manager against the device? If yes, what are they?

Please let me know if any of these steps improved the performance.

Aga S
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