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Old 07-09-2020, 10:53 AM   #2
JakubDabrowski
DisplayLink Tech Support
 
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Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello,

Thank you for reaching out to us here on the forum.

Based on your description I believe that you are not using a DisplayLink powered device so the driver will not be any help here with your issue.

What I may recommend here is to verify if the DP adapter that you are using is able to transfer such amount of data as 4K@60 is a lot. Next, I would take a look at the monitor settings. They may be an option to change it physically as for example a wrong input which causes the refresh rate to change.

Nevertheless, I would also verify the monitor with another laptop just to double check that.

I would also recommend asking and looking for answers on the Apple forum as you may get more help over there concerning your Macbook capabilities.

Best regards,
Jakub
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