View Single Post
Old 10-30-2021, 08:12 PM   #2
Junior Member
Join Date: Jul 2020
Posts: 8

Ok so an update, I have been talking to Kate through email.

Basically: On WIndows 11, the snip and sketch when tool always triggers this behavior as well when you hit "new" to start dragging to capture a region to save.
Looks like anything that goes into some sort of full screen causes this.

The error is
"The device MB16AC4 (location 0000.0014.00000. is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

I installed Windows 10 on my 2nd SSD, and there is no issue. Everything just works. So this is indeed a driver issue and not a hardware one.
jigglywiggly is offline   Reply With Quote