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EverEve · 08-12-2021, 06:50 AM

Hello,

I am experiencing a problem with a Startech.com dockinstation (model usb3sdockhd)

https://www.startech.com/en-us/cards...rs/usb3sdockhd

and a HP notebook model HP ProBook 640 G5.

This docking has two monitor output ports, one HDMI and one DVI. When using the HDMI output to connect it to a HP monitor model EliteDisplay E232, I have random disconnections and flickering, while this doesn't happens when using the a VGA cable connected to a DVI-VGA adapter (the display doesn't have the DVI input port).

I'm using the last DisplayLink drivers 10.1.2762.0. Also tried to uninstall with the DisplayLink remove driver utility and install again.
The notebook has the last BIOS installed.

I have tried with another HDMI cable and the problem is still present.
Currently I've plugged the HDMI cable to the notebook port and it seems to work well.

Can anyone help me to solve the problem?

Thanks

08-12-2021, 06:50 AM	#1
EverEve Junior Member Join Date: Aug 2021 Posts: 9	Issue with a Startech.com dockingstation Hello, I am experiencing a problem with a Startech.com dockinstation (model usb3sdockhd) https://www.startech.com/en-us/cards...rs/usb3sdockhd and a HP notebook model HP ProBook 640 G5. This docking has two monitor output ports, one HDMI and one DVI. When using the HDMI output to connect it to a HP monitor model EliteDisplay E232, I have random disconnections and flickering, while this doesn't happens when using the a VGA cable connected to a DVI-VGA adapter (the display doesn't have the DVI input port). I'm using the last DisplayLink drivers 10.1.2762.0. Also tried to uninstall with the DisplayLink remove driver utility and install again. The notebook has the last BIOS installed. I have tried with another HDMI cable and the problem is still present. Currently I've plugged the HDMI cable to the notebook port and it seems to work well. Can anyone help me to solve the problem? Thanks