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Old 04-14-2020, 01:59 PM   #2
DisplayLink Tech Support
KatarzynaKowalczyk's Avatar
Join Date: Apr 2020
Posts: 163

Hello Caelulum,

There are some additional questions/things that I need to investigate the problem a bit more deeply:

The monitors that you have issues with do they behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.

Please follow the instructions in This Article - I will need more details that are in the logfiles to be able to determine the root cause better.

In the mean time please check the following:
  • Please ensure the computer power settings are set to "High Performance" including the GPU settings to Maximum.
  • Ensure that DisplayLink Drivers and GPU are up to date.
  • Ensure to look at one of our articles: Display Intermittently blanking, flickering or losing video signal.
  • Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues .
  • Monitors do they behave the same when plugged directly into the computer?
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