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Old 09-12-2023, 11:30 AM   #3
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello Mike,

The DisplayLink Manager software needs and works in tandem with a DisplayLink chip in the docking station.
This dock model doesn't look like it is featuring our technology and that's why you don't get a prompt as there is no chip detected. Therefore, installing the app has no function.
I can only suggest you replace your dock with a dock featuring Synaptics' DisplayLink technology so you can get more than one external display on this machine.

We have a page with a selection of products. If you have one or several preferred brands, let me know and I can look at a suitable product in their portfolio.

Regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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