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Old 06-28-2016, 10:40 AM   #4
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Good morning Morten,

I need to check what we can do for you. However, I must stress that Windows Embedded 8 has *never* been supported by DisplayLink. The fact it happened to work is different than having something supported.
As I have personally observed with technical support requests on WES7, there are differences between the Embedded and standard versions of the Windows operating system. Nobody ever contacted me about WE8S and we don't have it, so I won't claim I know the differences.

The incompatibility flagged with 7.7 is like you mentioned yesterday: "the Intel HD 530 graphics uses a newer version of the WDDM". If we don't do any check and we don't communicate with the Intel graphics driver properly, the system will trip on the carpet and you'll get an endless BSoD festival... I firmly believe it is worse from an end user point of view.
You might wish to verify that by:
- Removing DisplayLink driver,
- Installing an Intel graphics driver from before September 2015 as I believe they made the change in October last year,
- Install DisplayLink driver 7.7 M4 = build 7.7.60366.0.

"Please confirm that these will work with Intel HD 530": Yes, the issue is not related to the graphics card model as you flagged in your original email. It is not linked to the motherboard either. We have multiple computers using the Intel HD 530 part of our system tests and 7.9 works with that graphics card. It is not an uncommon card from what I see in the logs I receive.

It is not technically possible for me not to distribute the driver on Windows Update to the Windows Embedded OSes. That's why you are getting it from WU. These drivers are not distributed for OSes we don't support if we have the possibility not to distribute them.
I could change the distribution for your MIMO 3G product on Windows 7/8, but I have not because most people on these OSes don't keep the rest of their drivers up to date.

DisplayLink does not support Windows 10 IoT which is a cut-down version of Windows 10 with optimisations for low cost systems. We are working with Microsoft to bring the native DisplayLink USB graphics support we now have in Windows 10 new builds to the other Windows 10 flavours, however there are still different OSes from Microsoft point of view. They are definitely not using the same graphics subsystem.

As I introduced this message with, I need to check what we can do in this particular case and I will get back to you. I just wish to be transparent on why there are limitations so you, or any other reader, can correct my assumptions.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

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