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Old 03-07-2016, 03:32 PM   #2
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello,
When you say the system does not recognise the display, do you see the monitor in Device Manager?
If you don't, it's unlikely to be a driver issue as Windows needs to know the device is present before associating drivers.
If you don't see it, are you using a Y-cable to get power from 2 USB ports?
You can see in my forum signature how to submit your details by email to create a support ticket with your logs.
Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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