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Old 09-20-2013, 10:07 AM   #6
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
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Hi,

Thanks for the info.

Aside from the applications listed that the support tool captures (in the Installed_Programs.txt file) are there any other applications installed?

Do you have any filter drivers installed?
Can you provide details of any networking related software you have installed?

If possible can you provide the logs from your Windows 8.1 install as well?

Thanks,
James
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