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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software Yesterday, 09:02 AM
Replies: 4
Views: 902
Posted By KatarzynaKowalczyk
Hello OneEyedNinja, Since screen recording...

Hello OneEyedNinja,

Since screen recording request may not appear for various reasons we cannot provide one fix to this problem.

First, we need to have access to logfiles that will show us a...
Forum: Mac Software Yesterday, 08:59 AM
Replies: 1
Views: 107
Posted By KatarzynaKowalczyk
Hello, As we do not design, manufacture of...

Hello,

As we do not design, manufacture of design the end product we assume that all docking stations work they way the manufacturer advertise them to work.
If you are having trouble with...
Forum: Mac Software Yesterday, 08:22 AM
Replies: 2
Views: 427
Posted By KatarzynaKowalczyk
Hello, Please run this script in the...

Hello,

Please run this script in the terminal as a command. It will reset display settings and restore display persistence. It should allow to save your screen layout settings.
*
Perform these...
Forum: Windows Software Yesterday, 07:57 AM
Replies: 2
Views: 65
Posted By KatarzynaKowalczyk
Hello, DisplayLink drivers and technology...

Hello,

DisplayLink drivers and technology does not control USB devices or ports. Those are provided by the manufacturer of the device. Please get in touch with them for further support.

Best...
Forum: Windows Software Yesterday, 07:53 AM
Replies: 1
Views: 62
Posted By KatarzynaKowalczyk
Hello, Firmware updates for D6000 are...

Hello,

Firmware updates for D6000 are provided by the manufacturer of the dock and not DisplayLink.

Here is the link to their website:...
Forum: Mac Software 09-04-2020, 02:37 PM
Replies: 10
Views: 990
Posted By KatarzynaKowalczyk
Hello, Clamshell is planned however we do...

Hello,

Clamshell is planned however we do not have any time frame for its release set. This alo requires cooperation with the OS vendor.

Classic driver 5.2.1 is incompatible with Catalina...
Forum: Mac Software 09-02-2020, 08:36 AM
Replies: 1
Views: 310
Posted By KatarzynaKowalczyk
Hello, Power management is not part of...

Hello,

Power management is not part of DisplayLink technology. Please reach out to the manufacturer of the docking station.

Best regards,
Katarzyna
Forum: Mac Software 08-28-2020, 08:38 AM
Replies: 10
Views: 990
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support. This functionality is available...
Forum: Mac Software 08-20-2020, 11:18 AM
Replies: 4
Views: 378
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting us. If...

Hello,

Thank you for contacting us.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support (aka Closed lid). This functionality is...
Forum: Mac Software 08-19-2020, 10:51 AM
Replies: 16
Views: 2,063
Posted By KatarzynaKowalczyk
Dear users, If you experience issues with...

Dear users,

If you experience issues with legacy driver 5.2.4 and mirroring screens please upgrade your driver to version 5.2.5 available under following link:...
Forum: Mac Software 08-19-2020, 10:21 AM
Replies: 2
Views: 264
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! In...

Hello,

Thank you for reaching out!

In MacOS our drivers do not support monitor calibration.
It is planned, but we don't have a timescale for releasing it. There is also a dependency on support...
Forum: Windows Software 08-18-2020, 11:17 AM
Replies: 1
Views: 561
Posted By KatarzynaKowalczyk
10.0 Alpha for Windows

Dear users,

I'm pleased to announce the first alpha of the 10.0 Windows software is now available.

This is the first public alpha for V10 - DisplayLink USB Graphics Software for Windows, is...
Forum: Mac Software 08-14-2020, 11:56 PM
Replies: 7
Views: 674
Posted By KatarzynaKowalczyk
Yes, driver 5.2.5 is Catalina 10.15.6 compatible....

Yes, driver 5.2.5 is Catalina 10.15.6 compatible.
5.2.1 is the one that is not compatible with that version of the OS.

Best regards,
Katarzyna
Forum: Mac Software 08-14-2020, 12:10 PM
Replies: 7
Views: 674
Posted By KatarzynaKowalczyk
Hello, DisplayLink Manager App 1.0 with...

Hello,

DisplayLink Manager App 1.0 with Catalina do not support rotation. It will be supported in DisplayLink Manager 1.1 and Big Sur.

If you wish to use rotation we can suggest using legacy...
Forum: Mac Software 08-14-2020, 08:08 AM
Replies: 14
Views: 1,779
Posted By KatarzynaKowalczyk
Hello, If you are having issues with...

Hello,

If you are having issues with monitors mirroring each other please make sure that you are running DisplayLink Manager v1.1 that has been just released and if you wish to stay at legacy...
Forum: Mac Software 08-13-2020, 08:52 AM
Replies: 2
Views: 366
Posted By KatarzynaKowalczyk
Hello, You cannot have both classic driver...

Hello,

You cannot have both classic driver and App installed. You should only have one.
Instructions on the installation order are under the following link:...
Forum: Linux and Open Source 08-06-2020, 09:53 AM
Replies: 12
Views: 1,418
Posted By KatarzynaKowalczyk
Hello, Please make sure that you are not...

Hello,

Please make sure that you are not missing the tools necessary for the installation.
You have to run following command prior to installing the newest driver:

sudo apt install...
Forum: Windows Software 08-06-2020, 09:43 AM
Replies: 4
Views: 413
Posted By KatarzynaKowalczyk
Hello users, Thank you for reporting the...

Hello users,

Thank you for reporting the problem and the files you have sent over.

We've created internal ticket about this issue and are investigating the problem right now.

I will keep...
Forum: Mac Software 08-05-2020, 09:18 AM
Replies: 14
Views: 1,779
Posted By KatarzynaKowalczyk
If you are using a DisplayLink Manager App v1.0...

If you are using a DisplayLink Manager App v1.0 then its current limitation is lack of Clamshell mode support. This functionality is available in classic drivers only.

Please check the following...
Forum: Mac Software 08-04-2020, 12:44 PM
Replies: 1
Views: 289
Posted By KatarzynaKowalczyk
Hello, User already reached out to us...

Hello,

User already reached out to us directly so we will continue troubleshooting privately.

Best regards,
Katarzyna
Forum: Mac Software 08-04-2020, 12:42 PM
Replies: 1
Views: 231
Posted By KatarzynaKowalczyk
Hello, User reached out to us directly and...

Hello,

User reached out to us directly and we will continue privately.

However should anyone else have this issue on Catalina.
If you are connecting via USB-A make sure you are not running...
Forum: Mac Software 07-28-2020, 12:26 PM
Replies: 3
Views: 540
Posted By KatarzynaKowalczyk
Hello, Would you be able to generate...

Hello,

Would you be able to generate logfiles that will show me a bit more of what is happening in the background?

Please check this...
Forum: Mac Software 07-28-2020, 10:18 AM
Replies: 3
Views: 540
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. ...

Hello,

Thank you for reaching out.

Please check if the same issue occurs when you connect the monitor directly to the computer.
Have you checked your cables?
Poor quality cables can cause...
Forum: Linux and Open Source 07-28-2020, 10:10 AM
Replies: 1
Views: 437
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. ...

Hello,

Thank you for reaching out.

D6000 uses DL-6000 chipset. The only way to tell what chipset is used is when the manufacturer of the device provides that information on their website /...
Forum: Mac Software 07-28-2020, 09:47 AM
Replies: 4
Views: 688
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Clamshell Mode (aka Closed lid) is not supported in DisplayLink Manager App it is available in classic drivers only. We are working with the OS vendor to add...
Showing results 1 to 25 of 131

 
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