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Search: Posts Made By: AlbanRampon
Forum: Mac Software 03-12-2024, 10:04 AM
Replies: 37
Views: 6,378
Posted By AlbanRampon
Arrow Hello, The update was posted in the download...

Hello,
The update was posted in the download section and all email subscribers were notified
https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Regards,
Alban
Forum: Mac Software 02-24-2024, 12:34 AM
Replies: 1
Views: 340
Posted By AlbanRampon
Arrow Hello, I would recommend reaching out to...

Hello,

I would recommend reaching out to Citrix for assistance with the receiver.
DisplayLink software or the dock is not "aware" of what app you are running. It gets a sea of pixels from the...
Forum: Mac Software 02-24-2024, 12:31 AM
Replies: 2
Views: 942
Posted By AlbanRampon
Arrow Hello, What's the status of the LED on the dock...

Hello,
What's the status of the LED on the dock when you reboot and it's not working?
Does the dock stay asleep, or does it wake up?
When the boot with the screen not working and login. If you...
Forum: Mac Software 02-24-2024, 12:25 AM
Replies: 37
Views: 6,378
Posted By AlbanRampon
Arrow Hello, A few reasons for the app closing...

Hello,
A few reasons for the app closing unexpectedly and repeatedly have been found.
These are planned to be fixed in the release 1.10.1 expected around 7th March.

This thread is mixing issues...
Forum: Mac Software 02-24-2024, 12:12 AM
Replies: 6
Views: 456
Posted By AlbanRampon
Arrow Hello, Charging is not a function delivered by...

Hello,
Charging is not a function delivered by DisplayLink technology (neither on the dock, nor by the DisplayLink Manager app).
DisplayLink software will not make your dock charge again.
Because...
Forum: Mac Software 02-23-2024, 03:00 PM
Replies: 1
Views: 340
Posted By AlbanRampon
Arrow Hello Siggi, First, thank you for sharing...

Hello Siggi,

First, thank you for sharing your feedback. It's unfortunate your experience has been negative, but telling us gives us the opportunity to fix it.
I understand that tech tends to...
Forum: Windows Software 01-19-2024, 06:11 PM
Replies: 1
Views: 577
Posted By AlbanRampon
Hello, That error is a low level error and...

Hello,

That error is a low level error and cannot be related to a driver issue.
The device must be recognized for Windows to know which driver to select.

Recommendation is to look at the...
Forum: Mac Software 01-18-2024, 02:16 PM
Replies: 3
Views: 2,023
Posted By AlbanRampon
Arrow Hello, This message is from the operating...

Hello,

This message is from the operating system, not DisplayLink Manager app which is only in English today.

We agree the message is misleading as no recording is taking place, and we have...
Forum: Windows Software 01-03-2024, 11:52 AM
Replies: 14
Views: 17,733
Posted By AlbanRampon
Arrow Hello, This is a Windows problem with the...

Hello,

This is a Windows problem with the Hyper-V virtual switch.
I've experienced it regularly without a dock Ethernet, using just the laptop and using the Wi-Fi card for the outbound connection...
Forum: Windows Software 12-19-2023, 01:53 PM
Replies: 2
Views: 4,639
Posted By AlbanRampon
Arrow Hi Oskar, The installer doesn't cover Arm64...

Hi Oskar,
The installer doesn't cover Arm64 architecture yet. Even if Windows on Arm isn't new, all early platforms were sold in S-mode, preventing the use of any installer. Adding Arm64 in the...
Forum: Mac Software 11-23-2023, 12:09 PM
Replies: 10
Views: 6,390
Posted By AlbanRampon
Arrow Thank you for the feedback, MacDisplay. I'll...

Thank you for the feedback, MacDisplay. I'll share with the dev team so they can improve. Again, thank you, Alban
Forum: Mac Software 11-23-2023, 12:08 PM
Replies: 10
Views: 6,390
Posted By AlbanRampon
In principle, it should not matter. But if you're...

In principle, it should not matter. But if you're talking about Sonoma, then it could improve that behaviour. If you also ask when you reach out to Tech Support, they'll be able to advise. Thank you,...
Forum: Mac Software 11-22-2023, 08:52 PM
Replies: 10
Views: 6,390
Posted By AlbanRampon
Hello, As you mention the app is closing and...

Hello,
As you mention the app is closing and you need to start it again, it sounds like some kind of error is taking place.
If you haven't yet, could you please follow the details in...
Forum: Mac Software 11-22-2023, 08:49 PM
Replies: 18
Views: 58,863
Posted By AlbanRampon
AnaSofia, The HDMI port, when used in 3 display...

AnaSofia,
The HDMI port, when used in 3 display configuration, is using another technology (not DisplayLink or Synaptics). When using only 2 displays, any port is using DisplayLink technology.
It...
Forum: Mac Software 11-22-2023, 08:44 PM
Replies: 4
Views: 2,339
Posted By AlbanRampon
Hello Michael, I'm afraid I don't have the...

Hello Michael,

I'm afraid I don't have the tools or knowledge for that part of the Bose product.
It would be best to reach out to them to solve the app connection issue.
Then, if after enabling...
Forum: Mac Software 11-15-2023, 09:01 AM
Replies: 1
Views: 1,802
Posted By AlbanRampon
Arrow Hello, DisplayLink technology works with...

Hello,
DisplayLink technology works with DisplayLink Manager software in tandem with a DisplayLink chip in the dock.

HP USB-C/A Universal Dock G2 uses DisplayLink technology with DL-6950 chip....
Forum: Mac Software 11-10-2023, 02:23 PM
Replies: 4
Views: 2,339
Posted By AlbanRampon
Arrow Hello Michael, This PID 0xa213 isn't from...

Hello Michael,

This PID 0xa213 isn't from the DisplayLink chip. The VID is 0x17e9 and the PID will start with 0x6.

Are you sure the video output was doesn't need enabled by an app before being...
Forum: What to buy? 11-02-2023, 04:23 PM
Replies: 2
Views: 3,317
Posted By AlbanRampon
Arrow Hello, I'm not convinced the Dell D3000 is...

Hello,

I'm not convinced the Dell D3000 is still available to buy. The Dell D1000 might, and is based on DL-3900 (like the Dell D3000) giving 2 output through DL technology.
The Dell D3100 has...
Forum: Mac Software 10-30-2023, 08:22 PM
Replies: 4
Views: 2,283
Posted By AlbanRampon
Arrow Hello all, I'm very sorry, I made a my...

Hello all,

I'm very sorry, I made a my mistake when I filled in the webform to upload the 1.10 release.
The new macOS API we switched to was not available in macOS 11 Big Sur.
The old API is...
Forum: General Discussion 10-17-2023, 09:23 AM
Replies: 1
Views: 2,357
Posted By AlbanRampon
Arrow Hello Doug, The dock is a dual HD dock. HD...

Hello Doug,

The dock is a dual HD dock. HD in that context is 1920x1080.
The DL-3900 chip inside, on HDMI, can go up to 2048x1152 @ 60Hz or 2560x1140 @ 50Hz...
Forum: Mac Software 10-16-2023, 11:07 AM
Replies: 1
Views: 1,557
Posted By AlbanRampon
Arrow Hello DDS, It is simply a shorter way to...

Hello DDS,

It is simply a shorter way to call the longer name. It is the same deliverable.

Regards,
Alban
Forum: Mac Software 10-09-2023, 09:32 AM
Replies: 36
Views: 475,374
Posted By AlbanRampon
Yes, unfortunately we do not have choice as this...

Yes, unfortunately we do not have choice as this is built-in macOS.

The only way to change this would be for you to also report that to the OS vendor as the message being not desired or helpful...
Forum: Mac Software 10-09-2023, 09:19 AM
Replies: 36
Views: 475,374
Posted By AlbanRampon
Arrow Hello Broadband, The dock in the link doesn't...

Hello Broadband,
The dock in the link doesn't seem to use DisplayLink technology as it only supports 4kp60 as a single display and the max resolution drops to 1080p in 3 displays. That sounds like...
Forum: Mac Software 09-29-2023, 02:14 PM
Replies: 36
Views: 475,374
Posted By AlbanRampon
Arrow Hello, can you state the product you are using,...

Hello, can you state the product you are using, please?
We have had no report of loss of functionality on the DL side with Sonoma using our app v1.9
Some docks use multiple video technologies and...
Forum: Mac Software 09-12-2023, 12:30 PM
Replies: 2
Views: 1,645
Posted By AlbanRampon
Hello Mike, The DisplayLink Manager software...

Hello Mike,

The DisplayLink Manager software needs and works in tandem with a DisplayLink chip in the docking station.
This dock model doesn't look like it is featuring our technology and that's...
Showing results 1 to 25 of 500

 
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