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Forum: Windows Software

03-17-2016, 10:45 AM

Replies: 7

Software for B2B044

Views: 11,804

Posted By AlbanRampon

Hello, The devices you are plugging in are...

Hello,

The devices you are plugging in are USB2. The Ethernet and display are USB3. Therefore having a keyboard working does NOT mean your hardware is fully working. The issue could, and is,...

Forum: Windows Software

03-16-2016, 07:42 AM

Replies: 7

Software for B2B044

Views: 11,804

Posted By AlbanRampon

The drivers you are installing are correct for...

The drivers you are installing are correct for all devices using DisplayLink technology.
I would advise you connect using another cable, in another USB port to rule out a port issue or mechanical...

Forum: Windows Software

03-16-2016, 07:36 AM

Replies: 7

Software for B2B044

Views: 11,804

Posted By AlbanRampon

Hello, There isn't any product connected to...

Hello,

There isn't any product connected to the machine, the report says.
I'd recommend reinstalling the drivers and plug the device to gather new logs, please.

Kind regards,
Alban

Forum: Windows Software

03-14-2016, 02:41 PM

Replies: 7

Software for B2B044

Views: 11,804

Posted By AlbanRampon

Hello, You will find in my forum post signature...

Hello,
You will find in my forum post signature how to collect the information we need to troubleshoot your particular issue.

I've submitted a request to see if we can add a redirect from the old...

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