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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 10-23-2020, 10:11 AM
Replies: 3
Views: 238
Posted By KatarzynaKowalczyk
Hello, Please tell me what version of legacy...

Hello,

Please tell me what version of legacy driver do you have?

If you are working with DisplayLink Manager it does not have the KEXT extension as it is not based on kernel extensions.
...
Forum: Mac Software 10-23-2020, 10:08 AM
Replies: 6
Views: 371
Posted By KatarzynaKowalczyk
Hello, The only driver known to be...

Hello,

The only driver known to be incompatible with Catalina 10.15.6 and 10.15.7 is legacy driver 5.2.1 - this requires an update to 5.2.5 or to DisplayLink Manager - which are available on the...
Forum: Mac Software 10-21-2020, 09:31 AM
Replies: 6
Views: 371
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! The...

Hello,

Thank you for reaching out!

The newest driver updates are available under the following link: https://www.displaylink.com/downloads/macos

If you can gather the logfiles that will help...
Forum: Mac Software 10-21-2020, 09:25 AM
Replies: 3
Views: 238
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please follow this article: https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-10-14-and-10-15-video-functionality

Best regards,...
Forum: Mac Software 10-21-2020, 09:22 AM
Replies: 5
Views: 751
Posted By KatarzynaKowalczyk
It sounds like you are using Trio There are...

It sounds like you are using Trio

There are two things to do:

1. If you are using Mobile Pixels Trio please make sure that the USB cable is connected to the correct USB port on the Trio. It...
Forum: Mac Software 10-06-2020, 08:09 AM
Replies: 4
Views: 195
Posted By KatarzynaKowalczyk
User reached out to our support directly so we...

User reached out to our support directly so we will continue privately.
Forum: Mac Software 10-05-2020, 10:59 AM
Replies: 5
Views: 751
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please collect additional logfiles that will show us a bit more of what is happening in the background. You can find the instructions here:...
Forum: Mac Software 10-05-2020, 10:57 AM
Replies: 4
Views: 195
Posted By KatarzynaKowalczyk
Hello, So you are closing your laptop lid...

Hello,

So you are closing your laptop lid and want to use just the USB monitor?
When your computer starts and you can see the desktop the monitor starts working but it is not displaying anything...
Forum: Mac Software 09-28-2020, 12:08 PM
Replies: 19
Views: 3,236
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. ...

Hello,

Thank you for reaching out.

Please gather the logfiles and contact us directly as mentioned in my original message and we can help and take a look at what is happening with the driver on...
Forum: Mac Software 09-28-2020, 12:06 PM
Replies: 1
Views: 186
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

DisplayLink software does not support monitor calibration at the moment. Every change that you want to perform should be done physically on the monitor. If...
Forum: Windows Software 09-25-2020, 10:24 AM
Replies: 3
Views: 299
Posted By KatarzynaKowalczyk
Hello, I think that both should be able to...

Hello,

I think that both should be able to help you.
Laptop manufacturer has all of the specs of your laptop though.

Best regards,
Katarzyna
Forum: Mac Software 09-23-2020, 10:02 AM
Replies: 4
Views: 1,461
Posted By KatarzynaKowalczyk
Hello OneEyedNinja, Since screen recording...

Hello OneEyedNinja,

Since screen recording request may not appear for various reasons we cannot provide one fix to this problem.

First, we need to have access to logfiles that will show us a...
Forum: Mac Software 09-23-2020, 09:59 AM
Replies: 2
Views: 610
Posted By KatarzynaKowalczyk
Hello, As we do not design, manufacture end...

Hello,

As we do not design, manufacture end product we assume that all docking stations work the way the manufacturer advertise them to work.
If you are having trouble with clamshell mode you...
Forum: Mac Software 09-23-2020, 09:22 AM
Replies: 2
Views: 675
Posted By KatarzynaKowalczyk
Hello, Please run this script in the...

Hello,

Please run this script in the terminal as a command. It will reset display settings and restore display persistence. It should allow to save your screen layout settings.
*
Perform these...
Forum: Windows Software 09-23-2020, 08:57 AM
Replies: 3
Views: 299
Posted By KatarzynaKowalczyk
Hello, DisplayLink drivers and technology...

Hello,

DisplayLink drivers and technology does not control USB devices or ports. Those are provided by the manufacturer of the device. Please get in touch with them for further support.

Best...
Forum: Windows Software 09-23-2020, 08:53 AM
Replies: 1
Views: 273
Posted By KatarzynaKowalczyk
Hello, Firmware updates for D6000 are...

Hello,

Firmware updates for D6000 are provided by the manufacturer of the dock and not DisplayLink.

Here is the link to their website:...
Forum: Mac Software 09-04-2020, 03:37 PM
Replies: 11
Views: 1,852
Posted By KatarzynaKowalczyk
Hello, Clamshell is planned however we do...

Hello,

Clamshell is planned however we do not have any time frame for its release set. This alo requires cooperation with the OS vendor.

Classic driver 5.2.1 is incompatible with Catalina...
Forum: Mac Software 09-02-2020, 09:36 AM
Replies: 1
Views: 544
Posted By KatarzynaKowalczyk
Hello, Power management is not part of...

Hello,

Power management is not part of DisplayLink technology. Please reach out to the manufacturer of the docking station.

Best regards,
Katarzyna
Forum: Mac Software 08-28-2020, 09:38 AM
Replies: 11
Views: 1,852
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support. This functionality is available...
Forum: Mac Software 08-20-2020, 12:18 PM
Replies: 5
Views: 597
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting us. If...

Hello,

Thank you for contacting us.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support (aka Closed lid). This functionality is...
Forum: Mac Software 08-19-2020, 11:51 AM
Replies: 19
Views: 3,236
Posted By KatarzynaKowalczyk
Dear users, If you experience issues with...

Dear users,

If you experience issues with legacy driver 5.2.4 and mirroring screens please upgrade your driver to version 5.2.5 available under following link:...
Forum: Mac Software 08-19-2020, 11:21 AM
Replies: 2
Views: 404
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! In...

Hello,

Thank you for reaching out!

In MacOS our drivers do not support monitor calibration.
It is planned, but we don't have a timescale for releasing it. There is also a dependency on support...
Forum: Windows Software 08-18-2020, 12:17 PM
Replies: 1
Views: 853
Posted By KatarzynaKowalczyk
10.0 Alpha for Windows

Dear users,

I'm pleased to announce the first alpha of the 10.0 Windows software is now available.

This is the first public alpha for V10 - DisplayLink USB Graphics Software for Windows, is...
Forum: Mac Software 08-15-2020, 12:56 AM
Replies: 7
Views: 997
Posted By KatarzynaKowalczyk
Yes, driver 5.2.5 is Catalina 10.15.6 compatible....

Yes, driver 5.2.5 is Catalina 10.15.6 compatible.
5.2.1 is the one that is not compatible with that version of the OS.

Best regards,
Katarzyna
Forum: Mac Software 08-14-2020, 01:10 PM
Replies: 7
Views: 997
Posted By KatarzynaKowalczyk
Hello, DisplayLink Manager App 1.0 with...

Hello,

DisplayLink Manager App 1.0 with Catalina do not support rotation. It will be supported in DisplayLink Manager 1.1 and Big Sur.

If you wish to use rotation we can suggest using legacy...
Showing results 1 to 25 of 142

 
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