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Search: Posts Made By: rboerner
Forum: Mac Software Yesterday, 11:39 AM
Replies: 18
Views: 4,211
Posted By rboerner
The post above mentions a script to download,...

The post above mentions a script to download, however it does not include a download link.

I am aware of a link to download version 1.10 of the Reset Display Persistence script -->...
Forum: Mac Software 04-14-2021, 11:44 AM
Replies: 20
Views: 10,058
Posted By rboerner
You do not provide much detail about your...

You do not provide much detail about your specific setup, however on the surface there are differences as compared to the other post which references the CalDigit dock.

Presuming for the moment...
Forum: Windows Software 04-05-2021, 11:37 AM
Replies: 2
Views: 239
Posted By rboerner
If your Windows system has version 9.4 M0 or...

If your Windows system has version 9.4 M0 or higher of the DisplayLink driver installed, you can use the DisplayLink Manager App from the Microsoft Store to toggle Night Light support on and off -->...
Forum: Mac Software 04-01-2021, 11:35 AM
Replies: 20
Views: 10,058
Posted By rboerner
Apple has specific requirements in order for a...

Apple has specific requirements in order for a system to enter closed-display mode aka clamshell mode --> https://support.apple.com/en-us/HT201834

Based on Apple's current requirements, if your...
Forum: What to buy? 03-16-2021, 10:34 AM
Replies: 1
Views: 514
Posted By rboerner
I believe the search options on this page would...

I believe the search options on this page would provide the information you need in terms of product capability --> https://www.displaylink.com/products
Forum: Mac Software 02-11-2021, 11:37 AM
Replies: 16
Views: 2,025
Posted By rboerner
Sorry that was not helpful... According to...

Sorry that was not helpful...

According to this post --> https://www.displaylink.org/forum/showpost.php?p=91546&postcount=4 the next release of the macOS DisplayLink Manager App version 1.3 will...
Forum: Mac Software 02-10-2021, 11:36 AM
Replies: 16
Views: 2,025
Posted By rboerner
Does this help? -->...

Does this help? --> https://support.displaylink.com/knowledgebase/articles/901956-the-resolution-of-my-monitor-is-not-available
Forum: Mac Software 02-09-2021, 11:39 AM
Replies: 16
Views: 2,025
Posted By rboerner
If you click to select the 'Default for display'...

If you click to select the 'Default for display' option radio button next to the 'Resolution' category does that list all of the display's resolutions, and if so does choosing one of them help?
Forum: Mac Software 01-26-2021, 12:06 PM
Replies: 5
Views: 2,166
Posted By rboerner
According to the specifications published by...

According to the specifications published by StarTech for your dock --> https://www.startech.com/en-us/cards-adapters/tb3cdk2dp it does NOT use DisplayLink technology. It is using Thunderbolt...
Forum: Mac Software 01-25-2021, 12:12 PM
Replies: 5
Views: 2,166
Posted By rboerner
I can't be sure since you don't mention the...

I can't be sure since you don't mention the specific model number of the StarTech adapter you are using, however based on your description it doesn't sound like the adapter you have is using...
Forum: Mac Software 01-19-2021, 12:01 PM
Replies: 2
Views: 1,039
Posted By rboerner
It enables a DisplayLink-connected display to be...

It enables a DisplayLink-connected display to be active prior to logging in to the system. DisplayLink has more information here -->...
Forum: General Discussion 01-13-2021, 11:37 AM
Replies: 2
Views: 895
Posted By rboerner
Plugable has a KB article with information...

Plugable has a KB article with information regarding purchasing replacement power adapters for the UD-3900 model here --> https://kb.plugable.com/question/699249
Forum: Mac Software 11-17-2020, 11:09 AM
Replies: 12
Views: 6,802
Posted By rboerner
According to DisplayLink, closed-display mode...

According to DisplayLink, closed-display mode (also known as 'clamshell' mode) is not supported when using the DisplayLink Manager App. They speak to this directly in the 'Limitations' section of...
Forum: Mac Software 11-16-2020, 11:09 AM
Replies: 2
Views: 690
Posted By rboerner
To the best of my knowledge, the dock you are...

To the best of my knowledge, the dock you are using does NOT use DisplayLink technology.

To the best of my knowledge, the dock has an internal DisplayPort MST hub. DisplayPort MST is not...
Forum: Mac Software 11-16-2020, 11:05 AM
Replies: 10
Views: 4,392
Posted By rboerner
In regard to having the DisplayLink application...

In regard to having the DisplayLink application start automatically when the system boots, there is an option to launch the application automatically after logging in. See the 'Install' section...
Forum: Linux and Open Source 11-09-2020, 11:07 AM
Replies: 1
Views: 1,064
Posted By rboerner
Have you tried changing the software channel on...

Have you tried changing the software channel on only one Chromebook as a test to see if the behavior changes? --> https://support.google.com/chromebook/answer/1086915?hl=en

For example, change...
Forum: Windows Software 11-06-2020, 11:19 AM
Replies: 2
Views: 2,065
Posted By rboerner
While I do not know the cause of the behavior you...

While I do not know the cause of the behavior you describe, you mention that the dock is connected to your Windows 10 laptop via USB-C.

If you temporarily switch to connecting the dock to the...
Forum: Windows Software 10-07-2020, 11:03 AM
Replies: 5
Views: 4,344
Posted By rboerner
DisplayLink has a knowledge base article that...

DisplayLink has a knowledge base article that covers how to report issues to them here --> https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink
Forum: Windows Software 10-06-2020, 11:04 AM
Replies: 5
Views: 4,344
Posted By rboerner
There is a topic in the DisplayLink Knowledge...

There is a topic in the DisplayLink Knowledge base that mentions the condition you describe and a possible cause here -->...
Forum: Mac Software 08-20-2020, 06:18 PM
Replies: 2
Views: 677
Posted By rboerner
DisplayLink provides instructions for doing so in...

DisplayLink provides instructions for doing so in the knowledge base article --> https://support.displaylink.com/knowledgebase/articles/1932214-displaylink-manager-app-for-macos-introduction-in#revert
Forum: Windows Software 06-05-2020, 02:39 PM
Replies: 1
Views: 781
Posted By rboerner
The device you are using is not using DisplayLink...

The device you are using is not using DisplayLink technology. It is using MCT Trigger technology. You should contact MCT directly (https://www.mct.com.tw/) or the manufacturer of your product for...
Forum: General Discussion 02-25-2020, 06:51 PM
Replies: 3
Views: 1,995
Posted By rboerner
To the best of my knowledge (I am not a...

To the best of my knowledge (I am not a DisplayLink employee), the maximum refresh rate supported by any DisplayLink chipset is 60Hz.

While not called out specifically, this knowledge base...
Forum: Mac Software 02-25-2020, 11:10 AM
Replies: 23
Views: 8,171
Posted By rboerner
Typically that means that the driver was not...

Typically that means that the driver was not approved within the Security & Privacy settings.

DisplayLink has a knowledge base article here that may help -->...
Forum: Mac Software 01-30-2020, 11:12 AM
Replies: 2
Views: 2,345
Posted By rboerner
A quick note up front, the dock you mention does...

A quick note up front, the dock you mention does not have DisplayLink technology inside of it, so DisplayLink will not be able to assist.

That said, based on your description of the behavior it...
Forum: Windows Software 01-14-2020, 11:27 AM
Replies: 3
Views: 1,250
Posted By rboerner
The link I provided previously to the VMware...

The link I provided previously to the VMware documentation should be able to point you in the right direction in terms of adjusting the USB redirection settings.
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