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Search: Posts Made By: AlbanRampon
Forum: Windows Software 04-08-2022, 02:36 PM
Replies: 9
Views: 15,223
Posted By AlbanRampon
Arrow You're welcome. I agree at this stage it is...

You're welcome.
I agree at this stage it is best to reach out to the manufacturer to discuss hardware replacement.
The device needs to be recognised by the OS first.
I'm sorry it wasn't a quick...
Forum: Windows Software 04-07-2022, 11:26 PM
Replies: 9
Views: 15,223
Posted By AlbanRampon
I'm afraid the photos went to very low res and I...

I'm afraid the photos went to very low res and I can't see anything in them.

Have you tried to connect in USB-A? The white lights means the dock woke-up, but this is also confirmed by the USB2...
Forum: Windows Software 04-07-2022, 06:09 PM
Replies: 9
Views: 15,223
Posted By AlbanRampon
Arrow Hello, There is no trace in your logs of any...

Hello,
There is no trace in your logs of any Dell D6000 device ever being connected.
I see some Plugable DL-3900 based device in March.

1. Did you collect the logs with the dock connected,...
Forum: Windows Software 04-04-2022, 12:22 PM
Replies: 9
Views: 15,223
Posted By AlbanRampon
Arrow Hello, A support person would need to look at...

Hello,
A support person would need to look at the logs to understand why the monitor isn't seen. It is peculiar that the issue occurs both on HDMI and DP, but we can't really make an hypothesis only...
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