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Search: Posts Made By: KatarzynaKowalczyk
Forum: Windows Software 09-27-2022, 09:39 AM
Replies: 3
Views: 221
Posted By KatarzynaKowalczyk
@OBillyBob, it does not seem like your email and...

@OBillyBob, it does not seem like your email and logfiles reached us, would you be able to re-send your email making sure it goes to technical-enquiries@synaptics.com or by posting logfiles here?
...
Forum: Windows Software 08-25-2022, 01:06 PM
Replies: 2
Views: 423
Posted By KatarzynaKowalczyk
Hello, Can you please ensure there are no...

Hello,

Can you please ensure there are no loose connections? Also if you have an option swap the video cables with new/different ones. The issue you are seeing is common with damaged or low...
Forum: Windows Software 08-25-2022, 01:04 PM
Replies: 1
Views: 359
Posted By KatarzynaKowalczyk
Hello, If the issue persists can you please...

Hello,

If the issue persists can you please gather logfiles for us?

Instructions on how to do it are here: How Can I Report Windows Issues to DisplayLink...
Forum: Mac Software 08-25-2022, 12:54 PM
Replies: 1
Views: 232
Posted By KatarzynaKowalczyk
Hello, Yes. Dell UD22 is using DisplayLink...

Hello,

Yes. Dell UD22 is using DisplayLink technology and is supported by our drivers.
Forum: Mac Software 08-25-2022, 12:51 PM
Replies: 19
Views: 4,615
Posted By KatarzynaKowalczyk
Can you please share logfiles here or send them...

Can you please share logfiles here or send them to technical-enquiries@synaptics.com?
Instructions how to do it are here: How To Report MacOS Issues To DisplayLink...
Forum: Mac Software 08-25-2022, 12:47 PM
Replies: 2
Views: 282
Posted By KatarzynaKowalczyk
Hello, Is the 1920x1080 set one that has low...

Hello,

Is the 1920x1080 set one that has low resolution next to it perhaps?
Can you share a screenshot of the resolution selection of the display/s?
Forum: Mac Software 08-19-2022, 11:20 AM
Replies: 1
Views: 348
Posted By KatarzynaKowalczyk
Hello The docking station is not detected at...

Hello

The docking station is not detected at all by either computer (Windows and Mac) and you do not hear the connection jingle when you connect it?

About the service tag Dell docking stations...
Forum: Mac Software 08-19-2022, 09:53 AM
Replies: 1
Views: 473
Posted By KatarzynaKowalczyk
Hello, Based on the fact that the Apple...

Hello,

Based on the fact that the Apple Thunderbolt Displays 27 displays do not have DisplayPort, HDMI, VGA or DVI ports available, they will not work with DisplayLink.

It is best to consult...
Forum: Windows Software 08-12-2022, 11:05 AM
Replies: 2
Views: 415
Posted By KatarzynaKowalczyk
Hello, We would like to take a look at the...

Hello,

We would like to take a look at the logfiles and see what our driver reports so if you do not mind please gather those and you can respond to this message with the logfiles attached or send...
Forum: Mac Software 08-11-2022, 07:43 AM
Replies: 1
Views: 411
Posted By KatarzynaKowalczyk
Hello, Navigate to Applications and there...

Hello,

Navigate to Applications and there you can go about it two ways depending on what you see here.
If you have DisplayLink Software Uninstaller available here just run it and follow the...
Forum: Mac Software 08-11-2022, 07:41 AM
Replies: 5
Views: 793
Posted By KatarzynaKowalczyk
We do not sell any end products therefore I...

We do not sell any end products therefore I cannot suggest one specific device. I can only suggest to filter some of the products advertised on our website.

Product page:...
Forum: Mac Software 08-10-2022, 01:09 PM
Replies: 5
Views: 793
Posted By KatarzynaKowalczyk
This docking station does not use DisplayLink...

This docking station does not use DisplayLink technology, which means it does not have our chip built into it. Because of it it will not communicate with DisplayLink drivers. Please reach out to...
Forum: Mac Software 08-10-2022, 12:50 PM
Replies: 3
Views: 505
Posted By KatarzynaKowalczyk
Hello, Screen recording request may not pop...

Hello,

Screen recording request may not pop up if you do not connect any DisplayLink devices to your computer.

Do you have any docking stations or adapters powered by DisplayLink to connect...
Forum: Mac Software 08-10-2022, 09:25 AM
Replies: 3
Views: 505
Posted By KatarzynaKowalczyk
Hello, Yes, DisplayLink Manager 1.7.1 is...

Hello,

Yes, DisplayLink Manager 1.7.1 is compatible with macOS Monterey 12.4.

Can you please tell me what is the DisplayLink powered device that you are working with?
Forum: Mac Software 08-10-2022, 09:20 AM
Replies: 2
Views: 377
Posted By KatarzynaKowalczyk
Hello, You have reached out to our support...

Hello,

You have reached out to our support directly so please check your email for response.

But I will mention here that the dock is HP USB-C Dock G5 which does not use DisplayLink technology....
Forum: Mac Software 08-10-2022, 09:13 AM
Replies: 5
Views: 793
Posted By KatarzynaKowalczyk
Hello, CalDigit does not seem to be using...

Hello,

CalDigit does not seem to be using DisplayLink technology in their products but can you share the exact model docking station that you are using?
Forum: Mac Software 08-10-2022, 09:07 AM
Replies: 3
Views: 484
Posted By KatarzynaKowalczyk
Hello, Touch functions are not provided by...

Hello,

Touch functions are not provided by DisplayLink, you would have to consult issues with this functionality with the manufacturer of the monitor. I believe that touch is limited in MacOS but...
Forum: Mac Software 08-04-2022, 08:32 AM
Replies: 3
Views: 484
Posted By KatarzynaKowalczyk
Hello, If you connect the monitor via...

Hello,

If you connect the monitor via Micro-HDMI connection then it works like a any regular monitor which will not go through DisplayLink Manager. Also this monitor mixes two technologies - one...
Forum: Mac Software 08-02-2022, 11:06 AM
Replies: 1
Views: 485
Posted By KatarzynaKowalczyk
Hello, If your monitor is running through...

Hello,

If your monitor is running through correct video port, at supported resolution etc it should be fine.
Can you please tell me what is the DisplayLink powered device that you have exactly?
...
Forum: Windows Software 07-26-2022, 09:39 AM
Replies: 1
Views: 503
Posted By KatarzynaKowalczyk
Hello, Can you please tell me how many...

Hello,

Can you please tell me how many monitors are connected to the docking station and if you connect a different monitor to the HDMI port does it work or is it just this one monitor that is...
Forum: Mac Software 07-26-2022, 09:14 AM
Replies: 1
Views: 438
Posted By KatarzynaKowalczyk
Hello, Does it always work with just the...

Hello,

Does it always work with just the built in monitor or does it work only with the screen it opens in regardless if it is a built in screen or external monitor?
Forum: Mac Software 07-25-2022, 12:22 PM
Replies: 1
Views: 664
Posted By KatarzynaKowalczyk
Hello, If the monitors were ever rotated or...

Hello,

If the monitors were ever rotated or are rotated now please follow the steps below and reset them. Then connect everything the way it was - if you are using rotation please rotate the...
Forum: Windows Software 07-14-2022, 08:36 AM
Replies: 3
Views: 654
Posted By KatarzynaKowalczyk
Hello, First please try to swap the USB...

Hello,

First please try to swap the USB cable that goes from the dock to the computer with a new/different one and check if the issue persists.
Forum: Windows Software 07-14-2022, 07:57 AM
Replies: 2
Views: 572
Posted By KatarzynaKowalczyk
Hello, Because of the way this docking...

Hello,

Because of the way this docking station is confirgured you will always get audio through the rear audio jack and there is unfortunately no way to disable that audio jack. So if you connect...
Forum: Mac Software 07-12-2022, 07:41 AM
Replies: 1
Views: 473
Posted By KatarzynaKowalczyk
Hello, Unfortunately in macOS we do not have...

Hello,

Unfortunately in macOS we do not have support for color calibration.
We have added f.lux support in the latest driver but any type of color calibration is not supported at this time.
Showing results 1 to 25 of 285

 
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