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Search: Posts Made By: JakubDabrowski
Forum: Mac Software 12-17-2021, 10:34 AM
Replies: 25
Views: 19,764
Posted By JakubDabrowski
Dear users, Thank you for your feedback! ...

Dear users,

Thank you for your feedback!

Please be aware that every dock/adapter + host machine configuration is different and some issues may occur and look the same but the source of a...
Forum: Mac Software 12-16-2021, 09:15 AM
Replies: 4
Views: 1,253
Posted By JakubDabrowski
Hello Jhantman, Thank you for posting on our...

Hello Jhantman,

Thank you for posting on our forum.

Have you checked if your notifications are working correctly on MacOS Monterey? As it seems as a similar problem we have faced with MacOS...
Forum: Mac Software 12-16-2021, 09:03 AM
Replies: 1
Views: 984
Posted By JakubDabrowski
Hello guess317, Thank you for posting on our...

Hello guess317,

Thank you for posting on our forum.

As for the issue, may you please tell me what is the exact device you are using with our technology?

Also, please follow this guide...
Forum: Mac Software 11-26-2021, 11:20 AM
Replies: 26
Views: 13,348
Posted By JakubDabrowski
Hi russ-codes, Thank you for your great...

Hi russ-codes,

Thank you for your great feedback!

Indeed, 1.6 version will support rotation for M1 Macbooks on Monterey OS.

As for your question, yes we may call it a "fast" version as it...
Forum: Mac Software 11-23-2021, 10:31 AM
Replies: 9
Views: 3,903
Posted By JakubDabrowski
Dear users, As you are aware, the issue...

Dear users,

As you are aware, the issue appeared with the release of Monterey OS. Of course the workaround is not perfect but we will need more time to analyze and fix it if that will be possible...
Forum: Mac Software 11-09-2021, 08:55 AM
Replies: 5
Views: 1,481
Posted By JakubDabrowski
Hello, Thank you for posting on our forum. ...

Hello,

Thank you for posting on our forum.

May you please go to 'Notifications & Focus" in System Preferences and checking the "Allow notifications: When mirroring or sharing the display" ?
...
Forum: Mac Software 11-09-2021, 08:47 AM
Replies: 30
Views: 10,057
Posted By JakubDabrowski
Dear users, Thank you for your feedback here...

Dear users,

Thank you for your feedback here on the forum.

We are aware of this problem and are working on it. We were able to reproduce the issue in our office and our engineers are analyzing...
Forum: Mac Software 10-27-2021, 09:42 AM
Replies: 9
Views: 3,903
Posted By JakubDabrowski
Hello, Thank you for sharing your feedback! ...

Hello,

Thank you for sharing your feedback!

We did not see such problems on developer's BETA versions and right now it doesn't seem to affect every machine with Monterey.

Could you please...
Forum: Mac Software 10-25-2021, 09:33 AM
Replies: 4
Views: 1,768
Posted By JakubDabrowski
Hello Chris, Thank you for posting on our...

Hello Chris,

Thank you for posting on our forum.

Could you please elaborate on your issue? Do you have a black screen or some of the USB devices are not working.

Please also follow this...
Forum: Windows Software 10-18-2021, 11:08 AM
Replies: 1
Views: 1,266
Posted By JakubDabrowski
Hello gmm, Thank you for posting on our...

Hello gmm,

Thank you for posting on our forum.

Could you please follow the 3rd link in my signature to gather log files? I would need them for a proper analysis.

You can either post them...
Forum: Mac Software 10-11-2021, 09:20 AM
Replies: 1
Views: 1,578
Posted By JakubDabrowski
Hello netcarlos, Thank you for posting on...

Hello netcarlos,

Thank you for posting on our forum.

We are of course aware of the problem with clamshell mode. Until now, we have tested both Intel and M1 Macbooks on Monterey BETA release and...
Forum: Windows Software 10-08-2021, 08:43 AM
Replies: 2
Views: 4,239
Posted By JakubDabrowski
Hello onsiteit, We did not get any other...

Hello onsiteit,

We did not get any other reports about it so is hard to verify it without log files.

Please follow this guide...
Forum: Windows Software 09-24-2021, 08:15 AM
Replies: 4
Views: 2,083
Posted By JakubDabrowski
Hello StefanZ, Thank you for posting on our...

Hello StefanZ,

Thank you for posting on our forum.

I have analyzed your log files and it seems that the issue comes from the monitor that reports only the lowest possible resolution to our...
Forum: Mac Software 09-15-2021, 08:39 AM
Replies: 3
Views: 1,308
Posted By JakubDabrowski
Hi ForeverGolf, Could you in that case...

Hi ForeverGolf,

Could you in that case gather log files for me with this guide (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)?

Please...
Forum: Mac Software 09-13-2021, 09:26 AM
Replies: 3
Views: 1,308
Posted By JakubDabrowski
Hello ForeverGolf, Thank you for posting on...

Hello ForeverGolf,

Thank you for posting on our forum.

Please run this script in the terminal as a command. It will reset display settings and restore display persistence. It should allow to...
Forum: Mac Software 09-13-2021, 09:06 AM
Replies: 28
Views: 29,858
Posted By JakubDabrowski
Hello, Here is the new link for you, please...

Hello,

Here is the new link for you, please try with it: https://synaptics.com/products/displaylink-graphics/downloads/macOS-display-persistence-reset

Best regards,
Jakub
Forum: Mac Software 08-25-2021, 12:02 PM
Replies: 1
Views: 1,183
Posted By JakubDabrowski
Hello timlee.jy, Thank you for posting on...

Hello timlee.jy,

Thank you for posting on our forum.

Dear users,

Thank you for posting on our forum.

I am unable to analyze the issue without the log files. Please gather them by using...
Forum: Mac Software 08-25-2021, 09:16 AM
Replies: 12
Views: 6,597
Posted By JakubDabrowski
Dear users, Thank you for posting on our...

Dear users,

Thank you for posting on our forum.

As we are unable to analyze the issue without log files I would like to encourage you to gather them by using this guide...
Forum: Mac Software 08-23-2021, 10:43 AM
Replies: 10
Views: 6,088
Posted By JakubDabrowski
Hello Gouldan123, Thank you for posting on...

Hello Gouldan123,

Thank you for posting on our forum.

May you please follow this guide (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)...
Forum: Windows Software 08-19-2021, 11:53 AM
Replies: 2
Views: 1,275
Posted By JakubDabrowski
Hello Erik, Thank you for your feedback. ...

Hello Erik,

Thank you for your feedback.

We have also encountered this issue and our engineers are already working on it within our internal ticket.

Unfortunately, I do not have any ETA yet...
Forum: Mac Software 08-06-2021, 01:19 PM
Replies: 8
Views: 3,133
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Simply speaking, any of these devices (https://www.displaylink.com/products/find?cat=1&res=3840x2160&num=2) should be sufficient for your needs.

The one...
Forum: Mac Software 08-06-2021, 01:11 PM
Replies: 26
Views: 13,348
Posted By JakubDabrowski
Hello, Thank you for posting on our forum. ...

Hello,

Thank you for posting on our forum.

Even if we understand you wish to use at least one display rotated, multiple display support does not require rotation for most users who use two or...
Forum: Mac Software 07-29-2021, 12:16 PM
Replies: 5
Views: 2,181
Posted By JakubDabrowski
Hello donmontalvo, Thank you for your...

Hello donmontalvo,

Thank you for your feedback on that.

If you have not seen one of our newer FAQs about deploying DisplayLink on MacOS with Jamf you can click on that link....
Forum: Mac Software 07-29-2021, 12:11 PM
Replies: 8
Views: 3,133
Posted By JakubDabrowski
Hello Szpoti, Thank you for posting on our...

Hello Szpoti,

Thank you for posting on our forum.

May you please tell me what resolution you would like to have on your two external displays and what ports you would like to use?

Kind...
Forum: Mac Software 07-29-2021, 07:16 AM
Replies: 1
Views: 988
Posted By JakubDabrowski
Hello herc, Thank you for posting on our...

Hello herc,

Thank you for posting on our forum.

Did you try making one of your bigger screens a primary one? You can do it by dragging your white bar from Macbook Air display to one of the...
Showing results 1 to 25 of 177

 
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