Go Back   DisplayLink Forum > Search Forums

Showing results 1 to 25 of 50
Search took 0.01 seconds.
Search: Posts Made By: Kubam
Forum: Windows Software 08-11-2016, 10:55 AM
Replies: 11
Views: 13,643
Posted By Kubam
Hello Andy, I suspect some interaction with...

Hello Andy,
I suspect some interaction with Windows Update mechanism. Can I ask you try exactly the same scenario but without internet connection (or preferably any network connection)? Of course...
Forum: Windows Software 01-20-2016, 10:44 AM
Replies: 4
Views: 6,993
Posted By Kubam
Hello Thunder490, is your problem still visible...

Hello Thunder490,
is your problem still visible with latest 7.9M4 Release and latest NV/Intel GPU drivers?
BR,
Kuba
Forum: Windows Software 11-06-2015, 12:37 PM
Replies: 3
Views: 6,124
Posted By Kubam
Hello FelR, it is not normal that tray icon is...

Hello FelR,
it is not normal that tray icon is not visible of course. Can you try to open process monitor and kill DisplayLinkUI.exe? It should be started again automatically.
If this process is...
Forum: Windows Software 11-06-2015, 08:20 AM
Replies: 3
Views: 7,088
Posted By Kubam
Hello, thank you for contacting us. We are...

Hello,
thank you for contacting us. We are aware of this problem and we are working on it with highest priority.
BR,
Kuba
Forum: Windows Software 11-05-2015, 02:12 PM
Replies: 1
Views: 11,587
Posted By Kubam
Hello Pinilla, thank you for contacting us....

Hello Pinilla,
thank you for contacting us. Does the same happens if you plug monitor directly to the laptop?
BR,
Kuba
Forum: Windows Software 11-05-2015, 12:24 PM
Replies: 2
Views: 5,756
Posted By Kubam
Hello, thank you for contacting us. We...

Hello,
thank you for contacting us.

We know this problem - it is caused by error in Windows which is fixed in "day zero package" - update released soon after RTM.

Unfortunately this update...
Forum: Windows Software 11-05-2015, 12:20 PM
Replies: 6
Views: 12,414
Posted By Kubam
Thank you for contacting us. Your logs shows a...

Thank you for contacting us. Your logs shows a lot of USB errors, which usually points to hardware problem with the device (USB hub to be precise).
Please contact Dell directly or the shop you have...
Forum: Windows Software 07-16-2015, 08:57 AM
Replies: 7
Views: 11,591
Posted By Kubam
Hello faeterov, can I ask you to try 7.9RC,...

Hello faeterov,
can I ask you to try 7.9RC, which can be downloaded here: http://support.displaylink.com/knowledgebase/articles/525125
and let us know about the results?

BR,
Kuba
Forum: Windows Software 07-06-2015, 09:28 AM
Replies: 1
Views: 5,376
Posted By Kubam
Hello Manotee, please provide logs as described...

Hello Manotee,
please provide logs as described here:
http://support.displaylink.com/knowledgebase/articles/533818

Please set Advanced Logging enabled.

BR,
Kuba
Forum: Windows Software 07-06-2015, 09:21 AM
Replies: 9
Views: 9,856
Posted By Kubam
Hi Osvit, can I ask you to: 1. set value...

Hi Osvit,
can I ask you to:
1. set value LargeScreenBoostCapable to "false" under HKEY_LOCAL_MACHINE\SOFTWARE\DisplayLink\Core\ in Windows Registry
2. Reboot computer
3. Check if issue still...
Forum: Windows Software 06-22-2015, 03:29 PM
Replies: 3
Views: 5,896
Posted By Kubam
Hello Stanislav, thank you for contacting us. ...

Hello Stanislav,
thank you for contacting us.

I can see some errors in the logs but it seems that you haven't set Advanced Logging. Can you do it as described here:...
Forum: Windows Software 06-22-2015, 03:08 PM
Replies: 12
Views: 16,882
Posted By Kubam
Hello mdi, thank you for contacting us. ...

Hello mdi,
thank you for contacting us.

From provided logs I can see that you have older Intel USB3.0 Host Controller driver (ver. 3.0.2.54). Can you please update it to the latest available...
Forum: Windows Software 06-22-2015, 02:55 PM
Replies: 1
Views: 5,177
Posted By Kubam
Hello KenISI, thank you for contacting us. ...

Hello KenISI,
thank you for contacting us.

I have a question: after undocking, are the additional displays still visible in Windows Screen Resolution settings (right click on desktop -> "Screen...
Forum: Windows Software 06-22-2015, 12:52 PM
Replies: 2
Views: 6,335
Posted By Kubam
Hello walkeer, thank you for your feedback and...

Hello walkeer,
thank you for your feedback and sharing the solution.

BR,
Kuba
Forum: Windows Software 06-22-2015, 12:46 PM
Replies: 3
Views: 10,804
Posted By Kubam
Hello ememensik, apologize for not helping fast...

Hello ememensik,
apologize for not helping fast enough and thank you for sharing the solution.

BR,
Kuba
Forum: Windows Software 06-22-2015, 12:42 PM
Replies: 2
Views: 5,316
Posted By Kubam
Hello confusedXPS, thank you for contacting us....

Hello confusedXPS,
thank you for contacting us.

Please follow this article and let us know about the results:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue still persist...
Forum: Windows Software 06-22-2015, 12:21 PM
Replies: 1
Views: 5,233
Posted By Kubam
Hello KeithMS, thank you for contacting us. ...

Hello KeithMS,
thank you for contacting us.

We've found out that using short USB cables can solve this issues. How long cables you use to connect your monitor?

BR,
Kuba
Forum: Windows Software 05-05-2015, 10:00 AM
Replies: 3
Views: 6,082
Posted By Kubam
Hello BryantODU, I've answered in your other...

Hello BryantODU,
I've answered in your other post:
http://www.displaylink.org/forum/showthread.php?t=63779

Please respond to my questions there and I will remove this one.

BR,
Kuba
Forum: Windows Software 05-05-2015, 08:39 AM
Replies: 4
Views: 6,495
Posted By Kubam
Hi ssxdots, thank you for the answer. Are you...

Hi ssxdots,
thank you for the answer. Are you using it rotated?

Windows 8.1 does not support so small resolutions, you can find more information here:...
Forum: Windows Software 05-04-2015, 12:29 PM
Replies: 4
Views: 6,495
Posted By Kubam
Hello ssxdots, thank you contacting us. ...

Hello ssxdots,
thank you contacting us.

Can you please let me know what is resolution of your DisplayLink connected monitor?

BR,
Kuba
Forum: Windows Software 05-04-2015, 11:54 AM
Replies: 5
Views: 6,390
Posted By Kubam
Hello ddzc, thank youi for contacting us. ...

Hello ddzc,
thank youi for contacting us.

Not sure if I understand you correctly - can you describe in details what you would like to achieve with USB to HDMI adapter?

DisplayLink devices are...
Forum: Windows Software 05-04-2015, 10:46 AM
Replies: 1
Views: 4,899
Posted By Kubam
Hello Rafal, thank you for contacting us. ...

Hello Rafal,
thank you for contacting us.

Please answer below questions:
1. Can you check if different monitor connected instead of your Philips one also shows the problem?
2. Can you check if...
Forum: Windows Software 05-04-2015, 10:10 AM
Replies: 1
Views: 5,242
Posted By Kubam
Hello BryantODU, thank you for contacting us. ...

Hello BryantODU,
thank you for contacting us.

Please read this article and follow suggestions in it:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue still persist, please...
Forum: Windows Software 05-04-2015, 10:07 AM
Replies: 2
Views: 5,914
Posted By Kubam
Hello again Santi, I've went thru your logs...

Hello again Santi,
I've went thru your logs again and I've noticed device with PID 8060. Please take a look into this article:
http://www.displaylink.org/forum/showthread.php?t=896
and its section...
Forum: Windows Software 05-04-2015, 09:48 AM
Replies: 2
Views: 5,280
Posted By Kubam
Hello JonF, thank you for contacting us. ...

Hello JonF,
thank you for contacting us.

If the same behaviour is observed on other devices then it looks to be monitor issue. Have you tried to use active DP - HDMI adapter?

BR,
Kuba
Showing results 1 to 25 of 50

 
Forum Jump

All times are GMT. The time now is 01:57 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.