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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 08-04-2022, 08:32 AM
Replies: 2
Views: 171
Posted By KatarzynaKowalczyk
Hello, If you connect the monitor via...

Hello,

If you connect the monitor via Micro-HDMI connection then it works like a any regular monitor which will not go through DisplayLink Manager. Also this monitor mixes two technologies - one...
Forum: Mac Software 08-02-2022, 11:06 AM
Replies: 1
Views: 254
Posted By KatarzynaKowalczyk
Hello, If your monitor is running through...

Hello,

If your monitor is running through correct video port, at supported resolution etc it should be fine.
Can you please tell me what is the DisplayLink powered device that you have exactly?
...
Forum: Windows Software 07-26-2022, 09:39 AM
Replies: 1
Views: 223
Posted By KatarzynaKowalczyk
Hello, Can you please tell me how many...

Hello,

Can you please tell me how many monitors are connected to the docking station and if you connect a different monitor to the HDMI port does it work or is it just this one monitor that is...
Forum: Mac Software 07-26-2022, 09:14 AM
Replies: 1
Views: 213
Posted By KatarzynaKowalczyk
Hello, Does it always work with just the...

Hello,

Does it always work with just the built in monitor or does it work only with the screen it opens in regardless if it is a built in screen or external monitor?
Forum: Mac Software 07-25-2022, 12:22 PM
Replies: 1
Views: 451
Posted By KatarzynaKowalczyk
Hello, If the monitors were ever rotated or...

Hello,

If the monitors were ever rotated or are rotated now please follow the steps below and reset them. Then connect everything the way it was - if you are using rotation please rotate the...
Forum: Windows Software 07-14-2022, 08:36 AM
Replies: 3
Views: 349
Posted By KatarzynaKowalczyk
Hello, First please try to swap the USB...

Hello,

First please try to swap the USB cable that goes from the dock to the computer with a new/different one and check if the issue persists.
Forum: Windows Software 07-14-2022, 07:57 AM
Replies: 2
Views: 274
Posted By KatarzynaKowalczyk
Hello, Because of the way this docking...

Hello,

Because of the way this docking station is confirgured you will always get audio through the rear audio jack and there is unfortunately no way to disable that audio jack. So if you connect...
Forum: Mac Software 07-12-2022, 07:41 AM
Replies: 1
Views: 289
Posted By KatarzynaKowalczyk
Hello, Unfortunately in macOS we do not have...

Hello,

Unfortunately in macOS we do not have support for color calibration.
We have added f.lux support in the latest driver but any type of color calibration is not supported at this time.
Forum: Mac Software 07-11-2022, 09:34 AM
Replies: 5
Views: 883
Posted By KatarzynaKowalczyk
You can share the files with us by sending an...

You can share the files with us by sending an email directly to technical-enquiries@synaptics.com



As previously we will need more detailed problem description and more details about your setup...
Forum: Mac Software 07-11-2022, 09:28 AM
Replies: 1
Views: 342
Posted By KatarzynaKowalczyk
Hello, By 'extension' do you mean the kernel...

Hello,

By 'extension' do you mean the kernel extension?
If yes, and you were following this article...
Forum: Mac Software 07-11-2022, 09:19 AM
Replies: 2
Views: 942
Posted By KatarzynaKowalczyk
Hello, I will have to analise the...

Hello,

I will have to analise the information our driver produces therefore I would appreciate if you could collect and share the logfiles. Please follow the instructions here...
Forum: Windows Software 07-11-2022, 09:01 AM
Replies: 6
Views: 984
Posted By KatarzynaKowalczyk
I apologize for late response. Even though I do...

I apologize for late response.
Even though I do see a change in the driver installed - the driver that is being read is still showig as 8.4: DisplayLink RS Version:8.4.3480.0 (DisplayLink Core...
Forum: Windows Software 07-11-2022, 08:53 AM
Replies: 1
Views: 361
Posted By KatarzynaKowalczyk
Hello Craig, DisplayLink drivers are not...

Hello Craig,

DisplayLink drivers are not built into the OS and devices powered by DisplayLink technology also require drivers. Those cam be installed manually by downloading the installation files...
Forum: Mac Software 06-08-2022, 08:21 AM
Replies: 4
Views: 553
Posted By KatarzynaKowalczyk
Can you please gather logfiles for further...

Can you please gather logfiles for further analysis?
The instructions are available here: How To Report Macos Issues To Displaylink...
Forum: Mac Software 06-07-2022, 11:34 AM
Replies: 5
Views: 3,630
Posted By KatarzynaKowalczyk
Can you please tell me what is the DisplayLink...

Can you please tell me what is the DisplayLink powered device that you have?
How are your two monitors connected to that device exactly?
Forum: Mac Software 06-06-2022, 11:34 AM
Replies: 2
Views: 505
Posted By KatarzynaKowalczyk
Hello, Please gather logfiles so I can see...

Hello,

Please gather logfiles so I can see what the DisplayLink driver reports: How to report macOS issues to DisplayLink...
Forum: Mac Software 06-06-2022, 11:32 AM
Replies: 7
Views: 1,335
Posted By KatarzynaKowalczyk
Can you try for testing purposes disable...

Can you try for testing purposes disable temporarily FielVault (https://support.apple.com/pl-pl/HT204837) and check if the screens work when you first start the Mac in the login screen?



What...
Forum: Mac Software 06-03-2022, 10:22 AM
Replies: 7
Views: 1,335
Posted By KatarzynaKowalczyk
After you log in and the screen starts working if...

After you log in and the screen starts working if you log back out does your screen remain working in the login screen?
Forum: Mac Software 06-03-2022, 09:37 AM
Replies: 4
Views: 553
Posted By KatarzynaKowalczyk
Hello, Are you using the KVM Switch to...

Hello,

Are you using the KVM Switch to swtich between these two computers while docked?
Can you please tell me if you connect the dock directly into the MacBook do your monitors work as expected...
Forum: Windows Software 06-03-2022, 09:34 AM
Replies: 1
Views: 514
Posted By KatarzynaKowalczyk
Hello, Unfortunately we do not have any...

Hello,

Unfortunately we do not have any tools for configuring audio in a similar way as video at this time.
Forum: Mac Software 06-02-2022, 12:36 PM
Replies: 7
Views: 844
Posted By KatarzynaKowalczyk
Hello, Are you both able to use the iPad as...

Hello,

Are you both able to use the iPad as an external monitor even with DisplayLink connected and running but are unable to use the keyboard/mouse with it?

Can you please gather logfiles...
Forum: Mac Software 06-02-2022, 09:11 AM
Replies: 3
Views: 638
Posted By KatarzynaKowalczyk
Can you please tell me what is the brand and...

Can you please tell me what is the brand and model of the docking station or adapter that you have exactly?
A link to an online store will also work for identification.



If you are using...
Forum: Mac Software 06-02-2022, 09:05 AM
Replies: 5
Views: 883
Posted By KatarzynaKowalczyk
Would you be able to gather logfiles that will...

Would you be able to gather logfiles that will show us a bit more about your current setup?

To do that follow the steps mentioned in the following article: How to Report Macos Issues to...
Forum: Mac Software 06-02-2022, 07:02 AM
Replies: 7
Views: 1,335
Posted By KatarzynaKowalczyk
Hello, Can you please tell me what is your...

Hello,

Can you please tell me what is your DisplayLink powered device exactly?
What if your Mac exactly?
And based on what you wrote - I would like to just make sure, you are using a single...
Forum: Mac Software 06-01-2022, 10:48 AM
Replies: 16
Views: 3,551
Posted By KatarzynaKowalczyk
Can you please share what is the DisplayLink...

Can you please share what is the DisplayLink powered docking station that you are using?
How the two monitors are connected exactly?

Have you had a chance to test driver 1.7 with your setup and...
Showing results 1 to 25 of 268

 
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