Go Back   DisplayLink Forum > Search Forums

Showing results 1 to 25 of 178
Search took 0.01 seconds.
Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 02-24-2021, 11:02 AM
Replies: 15
Views: 1,699
Posted By KatarzynaKowalczyk
Hello, As usually root cause for issues like...

Hello,

As usually root cause for issues like this is usually unique for each computer we would like you to contact us directly for quicker support and also this will allow us to look into each...
Forum: Mac Software 02-24-2021, 10:56 AM
Replies: 14
Views: 5,060
Posted By KatarzynaKowalczyk
Hello, CalDigit products do not use...

Hello,

CalDigit products do not use DisplayLink technology or drivers. That is most likely why it is working for you.

@Jakudo - there are also two types of HP G2 docking stations - one uses DL...
Forum: Mac Software 02-01-2021, 12:02 PM
Replies: 2
Views: 646
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please check the following article: Clamshell and Rotation Support on macOS Big Sur 11...
Forum: Mac Software 02-01-2021, 11:58 AM
Replies: 1
Views: 293
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! We...

Hello,

Thank you for reaching out!

We have drivers available for downloads all the way down to OS v10.6. You have to expand Legacy section at the bottom of the page to see them:...
Forum: Mac Software 01-13-2021, 11:04 AM
Replies: 4
Views: 646
Posted By KatarzynaKowalczyk
Hello, Can you please point me to where you...

Hello,

Can you please point me to where you found the recommendation for Dell DA300 hub?

I do not know what specifications you need - based on the DA300 I assume that you need one VGA port. I...
Forum: Mac Software 01-11-2021, 08:28 PM
Replies: 4
Views: 646
Posted By KatarzynaKowalczyk
Hello, Dell DA300 docking station/hub does...

Hello,

Dell DA300 docking station/hub does not seem to be using DisplayLink technology. Therefore the DisplayLink software will not detect any monitors connected to it. Please reach out for...
Forum: Mac Software 01-11-2021, 11:25 AM
Replies: 2
Views: 769
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

CalDigit does not use DisplayLink technology in their products and we'd have to know the exact model of the Startech adapter that you have to confirm if it...
Forum: Mac Software 01-11-2021, 11:10 AM
Replies: 1
Views: 383
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Color calibration and brightness control is currently unavailable with DisplayLink drivers. You can check if monitors that you are using have any built in...
Forum: Mac Software 01-11-2021, 11:07 AM
Replies: 1
Views: 326
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please keep in mind that DisplayLink drivers and technology does not include power delivery control. This feature is designed and implemented by the...
Forum: Mac Software 01-11-2021, 11:04 AM
Replies: 1
Views: 489
Posted By KatarzynaKowalczyk
Hello, Asus ZenScreen Go MB16AHP does not...

Hello,

Asus ZenScreen Go MB16AHP does not use DisplayLink technology. It uses Alt-mode. This means that this device does not require DisplayLink drivers.
For further help regarding issues with...
Forum: Mac Software 01-11-2021, 10:58 AM
Replies: 1
Views: 303
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.x then its current limitation is lack of Clamshell mode support. This functionality is available in...
Forum: Mac Software 01-11-2021, 10:57 AM
Replies: 1
Views: 290
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.x then its current limitation is lack of Clamshell mode support. This functionality is available in...
Forum: Mac Software 01-11-2021, 10:48 AM
Replies: 3
Views: 1,031
Posted By KatarzynaKowalczyk
Hello, Thank you for reporting the issue. If...

Hello,

Thank you for reporting the issue. If you are still experiencing the issue please gather logfiles for further analysis by following:...
Forum: Mac Software 12-18-2020, 11:04 AM
Replies: 14
Views: 2,796
Posted By KatarzynaKowalczyk
Hello, Thank you all for reaching out! ...

Hello,

Thank you all for reaching out!

We'd appreciate if you could gather logfiles and detailed description of the issue you are seeing and steps already taken to find a solution.
The steps...
Forum: Mac Software 12-17-2020, 08:45 PM
Replies: 2
Views: 648
Posted By KatarzynaKowalczyk
Hello, If you are using DisplayLink Manager...

Hello,

If you are using DisplayLink Manager v1.x with Catalina or Big Sur then unfortunately Clamshell mode is not going to work with those. It is its current limitation that we are working with...
Forum: Mac Software 12-17-2020, 11:09 AM
Replies: 4
Views: 1,352
Posted By KatarzynaKowalczyk
Hello, DisplayLink Manager 1.2 release...

Hello,

DisplayLink Manager 1.2 release introduces support for Mac using the Apple M1 chip. So yes, we do support external monitors with M1 Macs with that version of the driver.

There is a...
Forum: Mac Software 12-16-2020, 01:01 PM
Replies: 1
Views: 562
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Our...

Hello,

Thank you for reaching out!

Our drivers do not have control over the USB ports/devices connected to docking stations. We only support video/external monitors in macOS systems. You...
Forum: Mac Software 12-16-2020, 12:58 PM
Replies: 1
Views: 380
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Application 1.2 is based on x86 architecture, but we provide the same functionality and performance on Apple M1 Silicon processors thanks to the Apple Rosetta...
Forum: Mac Software 12-16-2020, 12:44 PM
Replies: 1
Views: 412
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! We...

Hello,

Thank you for reaching out!

We will need logfiles to analyze the problem as see what could be the cause.
Please follow the link and gather logfiles for us. You can attach them to your...
Forum: Mac Software 12-16-2020, 12:42 PM
Replies: 2
Views: 623
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! The...

Hello,

Thank you for reaching out!

The first step is to see if you see the DisplayLink device correctly under the USB bus.
Please check the below article:...
Forum: Mac Software 12-16-2020, 12:36 PM
Replies: 1
Views: 349
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Can...

Hello,

Thank you for reaching out!

Can you explain in detail what is the problem you are seeing with the new driver?

DisplayLink Manager v1.x (including beta driver) is not based on kernel...
Forum: Mac Software 12-16-2020, 12:33 PM
Replies: 4
Views: 1,352
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please tell me which monitor reports wrong resolution and gather logfiles that will show me a bit more about your setup. Instructions are under below link:...
Forum: Mac Software 12-16-2020, 12:32 PM
Replies: 2
Views: 410
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Color calibration is currently not supported by DisplayLink drivers.
We are working on solution to this issue but we do not have it available just yet.
...
Forum: Mac Software 12-16-2020, 12:29 PM
Replies: 1
Views: 476
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. You...

Hello,

Thank you for reaching out.
You need DisplayLink drivers if you are connecting the device via USB-A - in other cases you are using Alt-mode.

Touch screen options are very limited but...
Forum: Mac Software 12-09-2020, 12:40 PM
Replies: 3
Views: 1,110
Posted By KatarzynaKowalczyk
I am sorry to hear that you decided to return the...

I am sorry to hear that you decided to return the prodct.



Hello,

Please make sure that you can see DisplayLink under USB bus. If you do not see anywhere vendor as DisplayLink you device is...
Showing results 1 to 25 of 178

 
Forum Jump

All times are GMT. The time now is 05:59 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.