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Search: Posts Made By: mlukaszek
Forum: Mac Software 03-06-2019, 01:39 PM
Replies: 14
Views: 1,185
Posted By mlukaszek
@slcu8, Can you post your logs as well? I'd...

@slcu8,

Can you post your logs as well? I'd expect the 2.5k resolution not available on 4k monitor not to be reproducible anymore with 5.1 release.

Thanks
Michal
Forum: Mac Software 03-04-2019, 02:29 PM
Replies: 4
Views: 308
Posted By mlukaszek
Hi RainbowShooter, Could you attach logs...

Hi RainbowShooter,

Could you attach logs captured with our support tool please? We'd like to see what's going on in logs.

Thanks
Michal
Forum: Linux and Open Source 03-01-2019, 08:17 AM
Replies: 4
Views: 215
Posted By mlukaszek
What crashes? Is it X, are you thrown back to...

What crashes? Is it X, are you thrown back to login screen? You could check the Xorg.log to verify that.
Our logs captured with the support tool would tell us if it's one of our components.
...
Forum: Mac Software 03-01-2019, 08:15 AM
Replies: 14
Views: 1,185
Posted By mlukaszek
Hi Kolt, Any chance you could post logs...

Hi Kolt,

Any chance you could post logs captured by the support tool? We'd like to see the EDID of that monitor to understand what's going on.

Cheers,
Michal
Forum: Mac Software 02-25-2019, 10:22 PM
Replies: 5
Views: 385
Posted By mlukaszek
So it seems you now have problems with audio even...

So it seems you now have problems with audio even with the driver uninstalled?

Can you try resetting the SMC and NVRAM and see if the problem goes away?

https://support.apple.com/en-us/HT201295...
Forum: Mac Software 02-22-2019, 09:40 AM
Replies: 5
Views: 385
Posted By mlukaszek
Can you try 5.1 release we published few days...

Can you try 5.1 release we published few days ago? If you still encounter the problem, please provide logs captured by our support tool.

Thanks
Michal
Forum: Linux and Open Source 02-21-2019, 04:05 PM
Replies: 4
Views: 314
Posted By mlukaszek
Sadly, I don't even see USB enumeration of the...

Sadly, I don't even see USB enumeration of the device in the logs you provided.
You should start troubleshooting from the device side - is it a power adapter? a broken USB cable? a dock itself?
...
Forum: Linux and Open Source 02-20-2019, 04:05 PM
Replies: 32
Views: 16,573
Posted By mlukaszek
Not sure if you noticed, but we started releasing...

Not sure if you noticed, but we started releasing armhf binaries of DLM since 4.4 release.

There are still serious limitations of the environment though, which cause us being unable
to support...
Forum: Mac Software 01-31-2019, 12:30 PM
Replies: 20
Views: 1,750
Posted By mlukaszek
It is a known problem with this beta of the O/S....

It is a known problem with this beta of the O/S. Our confidence level of getting this resolved in subsequent beta builds is high, please look forward to updates of macOS.

Kind regards,
Michal
Forum: Mac Software 01-31-2019, 12:27 PM
Replies: 9
Views: 1,083
Posted By mlukaszek
I assume you are using 10.14.4 beta? If yes,...

I assume you are using 10.14.4 beta?

If yes, it is a known problem with this beta of the O/S. Our confidence level of getting this resolved in subsequent beta builds is high, please look forward...
Forum: Linux and Open Source 01-11-2019, 11:00 AM
Replies: 5
Views: 565
Posted By mlukaszek
Hi Matt, You have secure boot enabled, and...

Hi Matt,

You have secure boot enabled, and this is the reason why our evdi kernel module cannot be loaded. Please read...
Forum: Linux and Open Source 01-10-2019, 10:39 AM
Replies: 1
Views: 447
Posted By mlukaszek
Hi, As you can see in your logs: [ ...

Hi,

As you can see in your logs:

[ 0.000000] secureboot: Secure boot enabled


Please read...
Forum: Linux and Open Source 01-08-2019, 09:08 PM
Replies: 2
Views: 355
Posted By mlukaszek
That is weird. I'll pass your logs to the team to...

That is weird. I'll pass your logs to the team to inspect what could be causing this.

Thanks
Michal
Forum: Linux and Open Source 01-08-2019, 12:18 PM
Replies: 1
Views: 313
Posted By mlukaszek
Hi brade, Can you document what you did so...

Hi brade,

Can you document what you did so far to get to the multi-display state with Raspberry Pi? Which devices are you using?

Thanks
Michal
Forum: Linux and Open Source 01-08-2019, 12:06 PM
Replies: 5
Views: 565
Posted By mlukaszek
Can you post logs captured by our support tool? ...

Can you post logs captured by our support tool?

Thanks
Michal
Forum: Linux and Open Source 01-08-2019, 12:05 PM
Replies: 3
Views: 479
Posted By mlukaszek
@sharonshirley: this looks like a normal way the...

@sharonshirley: this looks like a normal way the installation process ends. If things don't work, we'd need to get logs to be able to inspect what's happening.

@mkasprzyk: this seems different, in...
Forum: Linux and Open Source 12-03-2018, 03:58 PM
Replies: 1
Views: 480
Posted By mlukaszek
This is a normal way for the installation to...

This is a normal way for the installation to finish. What is the behaviour? If things don't work, can you post logs captured by the support tool?

Thanks
Michal
Forum: Linux and Open Source 11-20-2018, 08:08 AM
Replies: 16
Views: 1,711
Posted By mlukaszek
Hi, We are trying to reproduce the problem...

Hi,

We are trying to reproduce the problem you're seeing, but so far without luck. An equivalent setup to yours has showed no sign of the problem in a soak test that was running over the weekend....
Forum: Mac Software 11-06-2018, 06:32 PM
Replies: 57
Views: 13,233
Posted By mlukaszek
Can you share your logs, captured with our...

Can you share your logs, captured with our Support Tool so we can check what the monitor capabilities are exactly?

Thanks
Michal
Forum: Mac Software 10-25-2018, 02:23 PM
Replies: 4
Views: 817
Posted By mlukaszek
Can you attach logs from our support tool? It...

Can you attach logs from our support tool? It would give us some more information about the monitor, and we can see why 1600x900 is not listed.

I pointed out the Mojave thread because if you can...
Forum: Mac Software 10-24-2018, 11:41 AM
Replies: 4
Views: 817
Posted By mlukaszek
With the 4.3 release, you can set custom...

With the 4.3 release, you can set custom resolutions for screens that use the AirPlay workaround in 10.13.4+. Look for a new icon with a menu in the top bar. More here:...
Forum: Mac Software 10-24-2018, 10:06 AM
Replies: 2
Views: 1,015
Posted By mlukaszek
Hi, Unfortunately, we can't reproduce this....

Hi,

Unfortunately, we can't reproduce this. Does this only happen with Chrome, or are other apps affected? Can you post logs captured by our Support Tool so we see some more details about your...
Forum: Linux and Open Source 10-03-2018, 03:58 PM
Replies: 2
Views: 986
Posted By mlukaszek
Hi, Have you attached the support logs...

Hi,

Have you attached the support logs somewhere? I cannot see them linked in your post :(

PS: For Mac problem, see support.displaylink.com and navigate to the section for Mac. In short, what...
Forum: Mac Software 09-20-2018, 08:27 AM
Replies: 3
Views: 1,093
Posted By mlukaszek
Please post logs captured with the Support Tool,...

Please post logs captured with the Support Tool, so we can check what's going on - see https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink
...
Forum: Mac Software 09-13-2018, 09:48 AM
Replies: 592
Views: 180,722
Posted By mlukaszek
Custom resolutions, including 4K can now be set...

Custom resolutions, including 4K can now be set using a new DisplayLink UI icon that should be appearing next to the WiFi icon once a DisplayLink monitor using AirPlay is connected.

Preferred mode...
Showing results 1 to 25 of 373

 
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