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Search: Posts Made By: AlbanRampon
Forum: Windows Software 09-10-2021, 08:31 AM
Replies: 1
Views: 242
Posted By AlbanRampon
Arrow Hello, The DisplayLink chip in that HP...

Hello,

The DisplayLink chip in that HP product will have all its audio over video outputs active at the same time and cannot only output audio on a single video output. Therefore, if both TVs are...
Forum: Windows Software 09-10-2021, 08:10 AM
Replies: 1
Views: 180
Posted By AlbanRampon
Arrow Hello, The warning you got tells me you did...

Hello,

The warning you got tells me you did not try to install a Windows 10 driver, but an old driver from somewhere where the advertised OS support is wrong.
Please try the latest from...
Forum: Mac Software 09-07-2021, 11:33 AM
Replies: 3
Views: 1,417
Posted By AlbanRampon
Hello Dmitry, I was replying exactly that...

Hello Dmitry,

I was replying exactly that on another thread.
The USB-C Power Delivery controller has an update...
Forum: Mac Software 09-07-2021, 11:30 AM
Replies: 4
Views: 902
Posted By AlbanRampon
Arrow Dock not waking up at M1 reboot: Dell new firmware

Hello Bruce,
The issue with the full dock not waking up at reboot when connected via USB-C has been identified and fixed by Dell on a non-DisplayLink component (the USB-C Power Delivery controller)....
Forum: Mac Software 09-03-2021, 08:21 PM
Replies: 4
Views: 368
Posted By AlbanRampon
By user requests attachments are accessible to...

By user requests attachments are accessible to moderators only. They said screenshots and system details could include information not suitable to be public.
If/when the forum took its updated, we...
Forum: Mac Software 09-03-2021, 07:02 PM
Replies: 4
Views: 368
Posted By AlbanRampon
Arrow Thank you for your patience! Forum maintenance...

Thank you for your patience!
Forum maintenance is done, and so are the redirects from the old www.displaylink.com to the new DisplayLink product section on Synaptics website, including drivers. ...
Forum: Mac Software 08-19-2021, 03:32 PM
Replies: 1
Views: 504
Posted By AlbanRampon
Arrow Hello, Your hardware does not feature...

Hello,

Your hardware does not feature DisplayLink technology.
The DisplayLink Manager app is for products with DisplayLink technology.
In Lenovo portfolio, the Lenovo Hybrid USB-C USB-A...
Forum: Mac Software 08-16-2021, 04:27 PM
Replies: 41
Views: 15,439
Posted By AlbanRampon
There seems to be a USB issue as the dock is not...

There seems to be a USB issue as the dock is not present. As the dock is not present, the app does not talk to the dock and does not send pixels to it.
If that is the correct assumption of what is...
Forum: Mac Software 08-16-2021, 04:21 PM
Replies: 41
Views: 15,439
Posted By AlbanRampon
What is the hardware you tried (dock make and...

What is the hardware you tried (dock make and model, monitor and laptop)?
Forum: Mac Software 08-15-2021, 12:14 PM
Replies: 3
Views: 428
Posted By AlbanRampon
Arrow Thank you, The HP USB-C Elite Dock G4 is not...

Thank you,
The HP USB-C Elite Dock G4 is not using DisplayLink technology, therefore the DisplayLink Manager app won't affect its functionality.
https://support.hp.com/gb-en/document/c05861464 ...
Forum: Mac Software 08-13-2021, 10:36 AM
Replies: 3
Views: 428
Posted By AlbanRampon
Hello Daniel, Would you list make and model...

Hello Daniel,

Would you list make and model of all the devices and how they are connected?
We also need details about the laptop: year, model, processor.
Without information, it is not possible...
Forum: Mac Software 08-13-2021, 10:31 AM
Replies: 11
Views: 1,797
Posted By AlbanRampon
Arrow Hello, Could you please contact tech support...

Hello,
Could you please contact tech support about 1) and mention I sent you?
Here is how: https://support.displaylink.com/knowledgebase/articles/755301

For 2), there are some challenges on M1...
Forum: Mac Software 08-13-2021, 09:45 AM
Replies: 1
Views: 318
Posted By AlbanRampon
Arrow Hello Wozzy, Are you using any packaging...

Hello Wozzy,

Are you using any packaging company (software distributor)?
I cannot really assist you with bypassing the EULA, as I don't wish to have to fight with my legal team. The link expires...
Forum: Mac Software 08-13-2021, 09:37 AM
Replies: 12
Views: 2,602
Posted By AlbanRampon
Hello, Permission request generates a prompt...

Hello,
Permission request generates a prompt when needed.
As you never got a prompt, it means a DisplayLink docking station was never detected on your system.
If you share the make and model, we...
Forum: Mac Software 08-13-2021, 09:35 AM
Replies: 1
Views: 298
Posted By AlbanRampon
Hello, It would be useful to contact tech...

Hello,

It would be useful to contact tech support with your log files so this can looked into.
Here is how to create a support ticket with the info that will help them investigate:...
Forum: General Discussion 08-05-2021, 09:59 AM
Replies: 4
Views: 1,275
Posted By AlbanRampon
Arrow Hello Haroldcom, DisplayLink is not a...

Hello Haroldcom,

DisplayLink is not a physical GPU and doesn't use that driver model.
DisplayLink driver has been certified (aka WHCP and WHQL) for Windows 10 since Windows 10 has been released....
Forum: General Discussion 06-28-2021, 09:34 AM
Replies: 2
Views: 862
Posted By AlbanRampon
Hello, The VT4000 does not have any HDMI input,...

Hello,
The VT4000 does not have any HDMI input, so your diagram 2 will indeed not work.
Regards,
Alban
Forum: Windows Software 06-17-2021, 05:15 PM
Replies: 2
Views: 1,678
Posted By AlbanRampon
Arrow Hello, For POST/BIOS/UEFI the laptop vendor...

Hello,

For POST/BIOS/UEFI the laptop vendor would need to be contacted. We provide them with the UEFI/Legacy BIOS drivers. There are plans and availability from different vendors on different...
Forum: Mac Software 06-14-2021, 11:10 PM
Replies: 41
Views: 15,439
Posted By AlbanRampon
Arrow Hello, You can remove the DisplayLink...

Hello,

You can remove the DisplayLink Manager application. It requires hardware with DisplayLink chips to work.
You will see that the app will say there are no monitors detected because the two...
Forum: Windows Software 06-11-2021, 07:43 AM
Replies: 1
Views: 804
Posted By AlbanRampon
Arrow Hello, We only issue one driver for all...

Hello,

We only issue one driver for all products relying on DisplayLink technology.
https://synaptics.com/products/displaylink-graphics/downloads

If that driver does not work, then it is most...
Forum: Windows Software 06-10-2021, 11:18 AM
Replies: 4
Views: 665
Posted By AlbanRampon
Arrow Hello, Yes, but the dock also has its...

Hello,

Yes, but the dock also has its specifications.

Due to the video link speed, that dock supports 5K (=5120x2880) using 2 DisplayPort cables for 1 display, and on Windows only. This...
Forum: Windows Software 06-09-2021, 12:47 PM
Replies: 2
Views: 817
Posted By AlbanRampon
Arrow Hello, Could you confirm that you are using...

Hello,

Could you confirm that you are using the Lenovo ThinkPad USB-C Dock Gen 2 as pictured in the following Lenovo website?...
Forum: General Discussion 06-07-2021, 11:47 AM
Replies: 2
Views: 799
Posted By AlbanRampon
Arrow Hello, Today this functionality is proprietary....

Hello,
Today this functionality is proprietary. It means you need an HP dock to wake up an HP laptop.
We expect things to be more universal in next generations.
I recommend you contact HP to ask...
Forum: Mac Software 05-13-2021, 09:48 PM
Replies: 41
Views: 15,439
Posted By AlbanRampon
Arrow Michał, I can see that your product title...

Michał,
I can see that your product title states "MacOS only Support Mirror Mode".
That cannot be a DisplayLink product. Photos in the description also shows all the same content on macOS but...
Forum: Mac Software 05-13-2021, 09:29 PM
Replies: 41
Views: 15,439
Posted By AlbanRampon
Arrow Hello Michał, You'd need to give the model as...

Hello Michał,
You'd need to give the model as the brand is not enough to know.
Only being able to clone the displays in the sign of using an MST dock on macOS, which means it does not use...
Showing results 1 to 25 of 500

 
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