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Search: Posts Made By: KatarzynaKowalczyk
Forum: Windows Software 09-13-2021, 12:50 PM
Replies: 10
Views: 277
Posted By KatarzynaKowalczyk
Hello, Our support reached out to you via...

Hello,

Our support reached out to you via email for further support of the problem you are experiencing.
Please check your email.

Thank you,
Katarzyna
Forum: Windows Software 08-31-2021, 12:16 PM
Replies: 1
Views: 132
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! This...

Hello,

Thank you for reaching out!

This is not a known issue. If you wish to investigate it further we can check from our side feedback from the driver - we will need you to gather logfiles to...
Forum: Mac Software 08-25-2021, 12:01 PM
Replies: 5
Views: 300
Posted By KatarzynaKowalczyk
Hello, lease gather logfiles that will show...

Hello,

lease gather logfiles that will show me a bit more: How To Report Macos Issues to DisplayLink...
Forum: Mac Software 08-25-2021, 10:53 AM
Replies: 1
Views: 273
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! I...

Hello,

Thank you for reaching out!

I would like to verify some things, would you be able to gather logfiles for me?
The instructions are under the following link: How to Report MacOS Issues...
Forum: Mac Software 08-25-2021, 10:43 AM
Replies: 5
Views: 300
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Can...

Hello,

Thank you for reaching out!

Can you please point me to the exact device that you have?
Is it this one:...
Forum: Windows Software 08-25-2021, 10:41 AM
Replies: 4
Views: 376
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please follow the link here to gather logfiles right after the issue is present: How To Report Macos Issues to DisplayLink...
Forum: Mac Software 08-17-2021, 10:24 AM
Replies: 1
Views: 314
Posted By KatarzynaKowalczyk
Hello, Please make sure that your docking...

Hello,

Please make sure that your docking station is showing under the USB bus and it shows DisplayLink as the Vendor ID. You can follow the below article to check:...
Forum: Windows Software 07-29-2021, 10:25 AM
Replies: 4
Views: 456
Posted By KatarzynaKowalczyk
Hello, Can you tell me what is the exact...

Hello,

Can you tell me what is the exact model of the docking station?

None of the PID's match DispkayLink - ours should start with USB\VID_17E9&PID_XXXX.
Which could mean that it is not a...
Forum: Windows Software 07-28-2021, 10:13 AM
Replies: 5
Views: 2,788
Posted By KatarzynaKowalczyk
Hello, @freddyremoteuser downloads for...

Hello,

@freddyremoteuser downloads for newest drivers are available here: https://www.displaylink.com/downloads/corporate - the one posted by Alban is an older one.
I have send you a separate...
Forum: Windows Software 07-28-2021, 10:07 AM
Replies: 4
Views: 456
Posted By KatarzynaKowalczyk
Hello, When you say that the device does not...

Hello,

When you say that the device does not show anywhere in Device Manager does it mean that is also does not show as Generic USB Hub under the USB bus?

Please open the Device Manager and...
Forum: Mac Software 07-28-2021, 10:04 AM
Replies: 1
Views: 203
Posted By KatarzynaKowalczyk
Hello, What is the dock's model and brand? ...

Hello,

What is the dock's model and brand?

Also can you send a screenshot of the Arrangement tab in Display settings?

Best regards,
Katarzyna
Forum: Mac Software 07-16-2021, 12:13 PM
Replies: 6
Views: 1,031
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! If I...

Hello,

Thank you for reaching out!

If I understand correctly you are trying to connect the LG monitor to the Thunderbolt/USB-C port in the docking station. If that is correct then please keep...
Forum: Mac Software 07-16-2021, 11:55 AM
Replies: 1
Views: 590
Posted By KatarzynaKowalczyk
Hello, Thank you for your kind words and we...

Hello,

Thank you for your kind words and we are happy that you see the improvement and it serves you well.

As for Clamshell mode in Intel based computers, yes it is something that we actively...
Forum: Windows Software 07-16-2021, 11:48 AM
Replies: 1
Views: 340
Posted By KatarzynaKowalczyk
Hello, As user contacted our support...

Hello,

As user contacted our support directly as well we've responded already to this post privately.
Forum: Mac Software 07-16-2021, 11:44 AM
Replies: 2
Views: 480
Posted By KatarzynaKowalczyk
Hello, It would be useful to see the...

Hello,

It would be useful to see the logfiles while the problematic D6000 is connected.
Please follow the steps in the below article and collect those for further analysis:...
Forum: Mac Software 07-12-2021, 12:02 PM
Replies: 6
Views: 1,430
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please keep in mind that driver 5.2.5 is not compatible with Big Sur - any version of Big Sur. Even if it installs it is not meant for this operating system....
Forum: Mac Software 04-22-2021, 11:49 AM
Replies: 3
Views: 941
Posted By KatarzynaKowalczyk
Hello, It sounds like you have FileVault...

Hello,

It sounds like you have FileVault enabled which is full-disk encryption. This prevents our driver from being enabled until you log into the computer or reach the login screen.

You can...
Forum: Mac Software 04-21-2021, 09:54 AM
Replies: 25
Views: 9,142
Posted By KatarzynaKowalczyk
Thank you for pointing that out, I corrected the...

Thank you for pointing that out, I corrected the post and added the link.
Forum: Mac Software 04-20-2021, 09:23 AM
Replies: 2
Views: 894
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! To...

Hello,

Thank you for reaching out!

To diagnose the problem we will need more information from the computer itself.
Please follow the steps in the following link to gather logfiles:...
Forum: Mac Software 04-20-2021, 09:21 AM
Replies: 1
Views: 483
Posted By KatarzynaKowalczyk
Hello, Yes it does. Best regards, ...

Hello,

Yes it does.

Best regards,
Katarzyna
Forum: Mac Software 04-19-2021, 01:41 PM
Replies: 25
Views: 9,142
Posted By KatarzynaKowalczyk
Rotation currently requires an Intel-based...

Rotation currently requires an Intel-based computer on macOS Big Sur 11.0 and later.
Display rotation is yet available on computers using Apple M1 silicon. This feature is under development.

For...
Forum: Mac Software 04-19-2021, 12:58 PM
Replies: 2
Views: 775
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Charging is not part of DisplayLink technology. Ethernet and charging issues are handled by the manufacturer of the device that you have. Our drivers only...
Forum: Mac Software 02-24-2021, 10:02 AM
Replies: 21
Views: 6,874
Posted By KatarzynaKowalczyk
Hello, As usually root cause for issues like...

Hello,

As usually root cause for issues like this is usually unique for each computer we would like you to contact us directly for quicker support and also this will allow us to look into each...
Forum: Mac Software 02-24-2021, 09:56 AM
Replies: 34
Views: 18,452
Posted By KatarzynaKowalczyk
Hello, CalDigit products do not use...

Hello,

CalDigit products do not use DisplayLink technology or drivers. That is most likely why it is working for you.

@Jakudo - there are also two types of HP G2 docking stations - one uses DL...
Forum: Mac Software 02-01-2021, 11:02 AM
Replies: 5
Views: 2,237
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please check the following article: Clamshell and Rotation Support on macOS Big Sur 11...
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