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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software Today, 11:08 AM
Replies: 18
Views: 2,192
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. ...

Hello,

Thank you for reaching out.

Please gather the logfiles and contact us directly as mentioned in my original message and we can help and take a look at what is happening with the driver on...
Forum: Mac Software Today, 11:06 AM
Replies: 1
Views: 17
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

DisplayLink software does not support monitor calibration at the moment. Every change that you want to perform should be done physically on the monitor. If...
Forum: Windows Software 09-25-2020, 09:24 AM
Replies: 3
Views: 145
Posted By KatarzynaKowalczyk
Hello, I think that both should be able to...

Hello,

I think that both should be able to help you.
Laptop manufacturer has all of the specs of your laptop though.

Best regards,
Katarzyna
Forum: Mac Software 09-23-2020, 09:02 AM
Replies: 4
Views: 1,080
Posted By KatarzynaKowalczyk
Hello OneEyedNinja, Since screen recording...

Hello OneEyedNinja,

Since screen recording request may not appear for various reasons we cannot provide one fix to this problem.

First, we need to have access to logfiles that will show us a...
Forum: Mac Software 09-23-2020, 08:59 AM
Replies: 1
Views: 194
Posted By KatarzynaKowalczyk
Hello, As we do not design, manufacture end...

Hello,

As we do not design, manufacture end product we assume that all docking stations work the way the manufacturer advertise them to work.
If you are having trouble with clamshell mode you...
Forum: Mac Software 09-23-2020, 08:22 AM
Replies: 2
Views: 463
Posted By KatarzynaKowalczyk
Hello, Please run this script in the...

Hello,

Please run this script in the terminal as a command. It will reset display settings and restore display persistence. It should allow to save your screen layout settings.
*
Perform these...
Forum: Windows Software 09-23-2020, 07:57 AM
Replies: 3
Views: 145
Posted By KatarzynaKowalczyk
Hello, DisplayLink drivers and technology...

Hello,

DisplayLink drivers and technology does not control USB devices or ports. Those are provided by the manufacturer of the device. Please get in touch with them for further support.

Best...
Forum: Windows Software 09-23-2020, 07:53 AM
Replies: 1
Views: 102
Posted By KatarzynaKowalczyk
Hello, Firmware updates for D6000 are...

Hello,

Firmware updates for D6000 are provided by the manufacturer of the dock and not DisplayLink.

Here is the link to their website:...
Forum: Mac Software 09-04-2020, 02:37 PM
Replies: 10
Views: 1,124
Posted By KatarzynaKowalczyk
Hello, Clamshell is planned however we do...

Hello,

Clamshell is planned however we do not have any time frame for its release set. This alo requires cooperation with the OS vendor.

Classic driver 5.2.1 is incompatible with Catalina...
Forum: Mac Software 09-02-2020, 08:36 AM
Replies: 1
Views: 343
Posted By KatarzynaKowalczyk
Hello, Power management is not part of...

Hello,

Power management is not part of DisplayLink technology. Please reach out to the manufacturer of the docking station.

Best regards,
Katarzyna
Forum: Mac Software 08-28-2020, 08:38 AM
Replies: 10
Views: 1,124
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support. This functionality is available...
Forum: Mac Software 08-20-2020, 11:18 AM
Replies: 4
Views: 389
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting us. If...

Hello,

Thank you for contacting us.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support (aka Closed lid). This functionality is...
Forum: Mac Software 08-19-2020, 10:51 AM
Replies: 18
Views: 2,192
Posted By KatarzynaKowalczyk
Dear users, If you experience issues with...

Dear users,

If you experience issues with legacy driver 5.2.4 and mirroring screens please upgrade your driver to version 5.2.5 available under following link:...
Forum: Mac Software 08-19-2020, 10:21 AM
Replies: 2
Views: 285
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! In...

Hello,

Thank you for reaching out!

In MacOS our drivers do not support monitor calibration.
It is planned, but we don't have a timescale for releasing it. There is also a dependency on support...
Forum: Windows Software 08-18-2020, 11:17 AM
Replies: 1
Views: 611
Posted By KatarzynaKowalczyk
10.0 Alpha for Windows

Dear users,

I'm pleased to announce the first alpha of the 10.0 Windows software is now available.

This is the first public alpha for V10 - DisplayLink USB Graphics Software for Windows, is...
Forum: Mac Software 08-14-2020, 11:56 PM
Replies: 7
Views: 707
Posted By KatarzynaKowalczyk
Yes, driver 5.2.5 is Catalina 10.15.6 compatible....

Yes, driver 5.2.5 is Catalina 10.15.6 compatible.
5.2.1 is the one that is not compatible with that version of the OS.

Best regards,
Katarzyna
Forum: Mac Software 08-14-2020, 12:10 PM
Replies: 7
Views: 707
Posted By KatarzynaKowalczyk
Hello, DisplayLink Manager App 1.0 with...

Hello,

DisplayLink Manager App 1.0 with Catalina do not support rotation. It will be supported in DisplayLink Manager 1.1 and Big Sur.

If you wish to use rotation we can suggest using legacy...
Forum: Mac Software 08-14-2020, 08:08 AM
Replies: 14
Views: 1,833
Posted By KatarzynaKowalczyk
Hello, If you are having issues with...

Hello,

If you are having issues with monitors mirroring each other please make sure that you are running DisplayLink Manager v1.1 that has been just released and if you wish to stay at legacy...
Forum: Mac Software 08-13-2020, 08:52 AM
Replies: 2
Views: 373
Posted By KatarzynaKowalczyk
Hello, You cannot have both classic driver...

Hello,

You cannot have both classic driver and App installed. You should only have one.
Instructions on the installation order are under the following link:...
Forum: Linux and Open Source 08-06-2020, 09:53 AM
Replies: 12
Views: 1,477
Posted By KatarzynaKowalczyk
Hello, Please make sure that you are not...

Hello,

Please make sure that you are not missing the tools necessary for the installation.
You have to run following command prior to installing the newest driver:

sudo apt install...
Forum: Windows Software 08-06-2020, 09:43 AM
Replies: 4
Views: 435
Posted By KatarzynaKowalczyk
Hello users, Thank you for reporting the...

Hello users,

Thank you for reporting the problem and the files you have sent over.

We've created internal ticket about this issue and are investigating the problem right now.

I will keep...
Forum: Mac Software 08-05-2020, 09:18 AM
Replies: 14
Views: 1,833
Posted By KatarzynaKowalczyk
If you are using a DisplayLink Manager App v1.0...

If you are using a DisplayLink Manager App v1.0 then its current limitation is lack of Clamshell mode support. This functionality is available in classic drivers only.

Please check the following...
Forum: Mac Software 08-04-2020, 12:44 PM
Replies: 1
Views: 295
Posted By KatarzynaKowalczyk
Hello, User already reached out to us...

Hello,

User already reached out to us directly so we will continue troubleshooting privately.

Best regards,
Katarzyna
Forum: Mac Software 08-04-2020, 12:42 PM
Replies: 1
Views: 244
Posted By KatarzynaKowalczyk
Hello, User reached out to us directly and...

Hello,

User reached out to us directly and we will continue privately.

However should anyone else have this issue on Catalina.
If you are connecting via USB-A make sure you are not running...
Forum: Mac Software 07-28-2020, 12:26 PM
Replies: 3
Views: 550
Posted By KatarzynaKowalczyk
Hello, Would you be able to generate...

Hello,

Would you be able to generate logfiles that will show me a bit more of what is happening in the background?

Please check this...
Showing results 1 to 25 of 134

 
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