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Search: Posts Made By: AlbanRampon
Forum: Windows Software 11-24-2020, 11:14 AM
Replies: 71
Views: 29,723
Posted By AlbanRampon
Arrow That option forces the dock USB features to USB2...

That option forces the dock USB features to USB2 so you should have much better performance generally speaking as well.
Regards, Alban
Forum: Mac Software 11-20-2020, 09:27 AM
Replies: 2
Views: 339
Posted By AlbanRampon
Arrow Hello RB, The DisplayLink Manager app does not...

Hello RB,
The DisplayLink Manager app does not rely on kernel extensions (KEXT) so won't be listed there.
Because it's an application, it has to be manually started after installation. Have you...
Forum: General Discussion 11-19-2020, 06:35 PM
Replies: 1
Views: 422
Posted By AlbanRampon
Arrow Hello Shen, 1) Can DisplayLink easily drive...

Hello Shen,

1) Can DisplayLink easily drive one of my monitors at 60hz through one of my USB ports?
Yes, DisplayLink can drive 2560x1440p60 very easily. You can achieve multi-4K productivity on a...
Forum: Windows Software 11-18-2020, 02:07 AM
Replies: 1
Views: 257
Posted By AlbanRampon
Arrow Hello Doug, The current issue looks like a...

Hello Doug,

The current issue looks like a graphics driver regression rather than an OS one.
If this is the same issue, downgrading to an Intel GPU driver version below 2x.20.100.7923 should...
Forum: Mac Software 11-18-2020, 01:44 AM
Replies: 4
Views: 665
Posted By AlbanRampon
Arrow Hello, We would like to receive and test on...

Hello,

We would like to receive and test on the Apple M1 new machines before we claim support.
However, we have been using the developer kit successfully with our app v1.1.

We are working on...
Forum: Windows Software 11-17-2020, 01:44 PM
Replies: 2
Views: 251
Posted By AlbanRampon
Arrow Hello, Thank you very much for posting the...

Hello,
Thank you very much for posting the follow-up.
Would you remember which drivers were updated by that tool?
We could use that information with the manufacturer.
Regards, Alban
Forum: Windows Software 11-05-2020, 02:56 AM
Replies: 3
Views: 574
Posted By AlbanRampon
Arrow Hello, DisplayLink/Synaptics does not...

Hello,

DisplayLink/Synaptics does not provide a standalone firmware flasher because the DisplayLink component in the docking station is updated within seconds automatically at connection by the...
Forum: Embedded Applications 10-14-2020, 10:35 AM
Replies: 1
Views: 956
Posted By AlbanRampon
Arrow Hello Mike, Smaller projects are not handled...

Hello Mike,

Smaller projects are not handled by DisplayLink/Synaptics but distributors. They have direct access to support if they need it.
Larger products have their dedicated FAE to assist on...
Forum: Mac Software 10-02-2020, 10:07 AM
Replies: 1
Views: 292
Posted By AlbanRampon
Hello Matteo, Thank you for taking the time...

Hello Matteo,

Thank you for taking the time to report this issue.
I have sent you a PM so we have a better understanding of what led to this.

Kind regards,
Alban
Forum: General Discussion 08-19-2020, 09:12 AM
Replies: 1
Views: 503
Posted By AlbanRampon
Arrow Hello, Lenovo sells their own hardware with...

Hello,
Lenovo sells their own hardware with DisplayLink technology.
I recommend you send your logs to technical support as described in the 3rd link of my forum signature.
Kind regards,
Alban
Forum: Windows Software 08-18-2020, 03:20 PM
Replies: 11
Views: 1,371
Posted By AlbanRampon
Arrow Thank you. I can confirm the Viewsonic VX2452...

Thank you. I can confirm the Viewsonic VX2452 will be fine with the beta night mode, through an active DP->HDMI adapter, or through the Dell D6000 HDMI output.
Forum: Windows Software 08-17-2020, 10:34 PM
Replies: 11
Views: 1,371
Posted By AlbanRampon
Arrow It is the correct tool and the files should be...

It is the correct tool and the files should be both in the archive and in the subfolder with date and time of collection.
Alternatively, provided you have connected the display you wish to check...
Forum: Windows Software 08-15-2020, 12:41 AM
Replies: 11
Views: 1,371
Posted By AlbanRampon
Before you purchase additional hardware, I'd like...

Before you purchase additional hardware, I'd like to make sure you're not going to meet issues.
Would you mind using our customer support tool (see my forum signature for link) and post the .EDID...
Forum: Windows Software 08-13-2020, 11:40 PM
Replies: 11
Views: 1,371
Posted By AlbanRampon
Arrow Good afternoon, End products do not only...

Good afternoon,

End products do not only have a DisplayLink chip in them and other components impact the feature set. That is the case of the Dell D6000.

The night light feature stays in beta...
Forum: General Discussion 08-01-2020, 10:20 PM
Replies: 4
Views: 740
Posted By AlbanRampon
Arrow Hello Kris, No, you lose one because...

Hello Kris,

No, you lose one because alternate mode is a USB-C feature. Alternate mode means non USB traffic over the USB-C plug.
Over the type A connector, you will get USB features of that...
Forum: General Discussion 08-01-2020, 12:44 AM
Replies: 4
Views: 740
Posted By AlbanRampon
Arrow Hello Kris, I'm afraid we wouldn't explain...

Hello Kris,

I'm afraid we wouldn't explain how in details.
But that dock is dual 4Kp60 + single 4Kp30 over alternate mode. Thunderbolt not required or useful here. The third display does not use...
Forum: Windows Software 07-31-2020, 09:30 AM
Replies: 1
Views: 508
Posted By AlbanRampon
Arrow Hello, DisplayLink does not design,...

Hello,

DisplayLink does not design, manufacture or sell the docking stations for Targus. We provide the technology for video, audio and Ethernet inside.
I recommend you contact Targus who can...
Forum: Windows Software 07-31-2020, 09:23 AM
Replies: 1
Views: 419
Posted By AlbanRampon
Arrow Hello, I don't see how you would be able to...

Hello,

I don't see how you would be able to do this with a DP -> USB-C cable. As far as I know this cable works the other way: from USB-C DisplayPort Alternate Mode to DisplayPort.

You can...
Forum: Windows Software 05-12-2020, 01:35 PM
Replies: 6
Views: 1,991
Posted By AlbanRampon
Arrow Hello, 1. Unfortunately, no. The 5K-width...

Hello,

1. Unfortunately, no. The 5K-width support is limited to tiled-displays with dual-DP link.
3. Yes, I see the display has PBP (page 13-14)...
Forum: Windows Software 04-14-2020, 02:19 PM
Replies: 3
Views: 830
Posted By AlbanRampon
Arrow Hello, You most likely have an old, initial,...

Hello,

You most likely have an old, initial, version of Windows called Threshold (aka Windows 10 v1506/1511 TH1/TH2). This has nothing to do with the Enterprise SKU flavour, but is the core...
Forum: General Discussion 04-07-2020, 10:04 AM
Replies: 3
Views: 1,221
Posted By AlbanRampon
Arrow Hello, It depends on the product and...

Hello,

It depends on the product and technology it offers.
It is not possible to route the USB-C DisplayPort alternate mode signal back to the DisplayLink driver, but it's not needed as...
Forum: Windows Software 04-07-2020, 09:30 AM
Replies: 1
Views: 618
Posted By AlbanRampon
Arrow Hello, What I found online seems to suggest...

Hello,

What I found online seems to suggest the maximum resolution of that device is 1600x1200 (https://www.cnet.com/products/evga-uv-plus-plus-uv16-external-video-adapter/). That's not really a...
Forum: Windows Software 04-06-2020, 03:16 PM
Replies: 2
Views: 542
Posted By AlbanRampon
Arrow Hello Navster, The chip has a limited total...

Hello Navster,

The chip has a limited total throughput/capacity. This applies to both DL-3000 and DL-5000 series (https://support.displaylink.com/knowledgebase/articles/525038).
Instead of...
Forum: Windows Software 04-02-2020, 01:32 PM
Replies: 9
Views: 3,596
Posted By AlbanRampon
Arrow Hello Michał, From DisplayLink, this needs...

Hello Michał,

From DisplayLink, this needs an active adapter for your display.

But, long before Night Mode was added to Windows, F.lux wrote software for most platforms to achieve blue light...
Forum: Windows Software 04-01-2020, 02:54 PM
Replies: 10
Views: 2,754
Posted By AlbanRampon
Arrow Hello NocTester, Such a driver is on our...

Hello NocTester,

Such a driver is on our roadmap. There are different flavours of Windows IoT and a huge range of computing power available on them.
Would you mind sharing brand and models? It...
Showing results 1 to 25 of 500

 
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