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Search: Posts Made By: KatarzynaKowalczyk
Forum: Windows Software 07-29-2021, 10:25 AM
Replies: 4
Views: 124
Posted By KatarzynaKowalczyk
Hello, Can you tell me what is the exact...

Hello,

Can you tell me what is the exact model of the docking station?

None of the PID's match DispkayLink - ours should start with USB\VID_17E9&PID_XXXX.
Which could mean that it is not a...
Forum: Windows Software 07-28-2021, 10:13 AM
Replies: 5
Views: 2,543
Posted By KatarzynaKowalczyk
Hello, @freddyremoteuser downloads for...

Hello,

@freddyremoteuser downloads for newest drivers are available here: https://www.displaylink.com/downloads/corporate - the one posted by Alban is an older one.
I have send you a separate...
Forum: Windows Software 07-28-2021, 10:07 AM
Replies: 4
Views: 124
Posted By KatarzynaKowalczyk
Hello, When you say that the device does not...

Hello,

When you say that the device does not show anywhere in Device Manager does it mean that is also does not show as Generic USB Hub under the USB bus?

Please open the Device Manager and...
Forum: Mac Software 07-28-2021, 10:04 AM
Replies: 1
Views: 73
Posted By KatarzynaKowalczyk
Hello, What is the dock's model and brand? ...

Hello,

What is the dock's model and brand?

Also can you send a screenshot of the Arrangement tab in Display settings?

Best regards,
Katarzyna
Forum: Mac Software 07-16-2021, 12:13 PM
Replies: 4
Views: 472
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! If I...

Hello,

Thank you for reaching out!

If I understand correctly you are trying to connect the LG monitor to the Thunderbolt/USB-C port in the docking station. If that is correct then please keep...
Forum: Mac Software 07-16-2021, 11:55 AM
Replies: 1
Views: 404
Posted By KatarzynaKowalczyk
Hello, Thank you for your kind words and we...

Hello,

Thank you for your kind words and we are happy that you see the improvement and it serves you well.

As for Clamshell mode in Intel based computers, yes it is something that we actively...
Forum: Windows Software 07-16-2021, 11:48 AM
Replies: 1
Views: 133
Posted By KatarzynaKowalczyk
Hello, As user contacted our support...

Hello,

As user contacted our support directly as well we've responded already to this post privately.
Forum: Mac Software 07-16-2021, 11:44 AM
Replies: 2
Views: 264
Posted By KatarzynaKowalczyk
Hello, It would be useful to see the...

Hello,

It would be useful to see the logfiles while the problematic D6000 is connected.
Please follow the steps in the below article and collect those for further analysis:...
Forum: Mac Software 07-12-2021, 12:02 PM
Replies: 6
Views: 1,117
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please keep in mind that driver 5.2.5 is not compatible with Big Sur - any version of Big Sur. Even if it installs it is not meant for this operating system....
Forum: Mac Software 04-22-2021, 11:49 AM
Replies: 3
Views: 794
Posted By KatarzynaKowalczyk
Hello, It sounds like you have FileVault...

Hello,

It sounds like you have FileVault enabled which is full-disk encryption. This prevents our driver from being enabled until you log into the computer or reach the login screen.

You can...
Forum: Mac Software 04-21-2021, 09:54 AM
Replies: 22
Views: 7,539
Posted By KatarzynaKowalczyk
Thank you for pointing that out, I corrected the...

Thank you for pointing that out, I corrected the post and added the link.
Forum: Mac Software 04-20-2021, 09:23 AM
Replies: 2
Views: 801
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! To...

Hello,

Thank you for reaching out!

To diagnose the problem we will need more information from the computer itself.
Please follow the steps in the following link to gather logfiles:...
Forum: Mac Software 04-20-2021, 09:21 AM
Replies: 1
Views: 409
Posted By KatarzynaKowalczyk
Hello, Yes it does. Best regards, ...

Hello,

Yes it does.

Best regards,
Katarzyna
Forum: Mac Software 04-19-2021, 01:41 PM
Replies: 22
Views: 7,539
Posted By KatarzynaKowalczyk
Rotation currently requires an Intel-based...

Rotation currently requires an Intel-based computer on macOS Big Sur 11.0 and later.
Display rotation is yet available on computers using Apple M1 silicon. This feature is under development.

For...
Forum: Mac Software 04-19-2021, 12:58 PM
Replies: 2
Views: 640
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Charging is not part of DisplayLink technology. Ethernet and charging issues are handled by the manufacturer of the device that you have. Our drivers only...
Forum: Mac Software 02-24-2021, 10:02 AM
Replies: 21
Views: 6,075
Posted By KatarzynaKowalczyk
Hello, As usually root cause for issues like...

Hello,

As usually root cause for issues like this is usually unique for each computer we would like you to contact us directly for quicker support and also this will allow us to look into each...
Forum: Mac Software 02-24-2021, 09:56 AM
Replies: 28
Views: 15,427
Posted By KatarzynaKowalczyk
Hello, CalDigit products do not use...

Hello,

CalDigit products do not use DisplayLink technology or drivers. That is most likely why it is working for you.

@Jakudo - there are also two types of HP G2 docking stations - one uses DL...
Forum: Mac Software 02-01-2021, 11:02 AM
Replies: 5
Views: 1,931
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please check the following article: Clamshell and Rotation Support on macOS Big Sur 11...
Forum: Mac Software 02-01-2021, 10:58 AM
Replies: 1
Views: 909
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! We...

Hello,

Thank you for reaching out!

We have drivers available for downloads all the way down to OS v10.6. You have to expand Legacy section at the bottom of the page to see them:...
Forum: Mac Software 01-13-2021, 10:04 AM
Replies: 4
Views: 1,379
Posted By KatarzynaKowalczyk
Hello, Can you please point me to where you...

Hello,

Can you please point me to where you found the recommendation for Dell DA300 hub?

I do not know what specifications you need - based on the DA300 I assume that you need one VGA port. I...
Forum: Mac Software 01-11-2021, 07:28 PM
Replies: 4
Views: 1,379
Posted By KatarzynaKowalczyk
Hello, Dell DA300 docking station/hub does...

Hello,

Dell DA300 docking station/hub does not seem to be using DisplayLink technology. Therefore the DisplayLink software will not detect any monitors connected to it. Please reach out for...
Forum: Mac Software 01-11-2021, 10:25 AM
Replies: 2
Views: 1,586
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

CalDigit does not use DisplayLink technology in their products and we'd have to know the exact model of the Startech adapter that you have to confirm if it...
Forum: Mac Software 01-11-2021, 10:10 AM
Replies: 1
Views: 975
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Color calibration and brightness control is currently unavailable with DisplayLink drivers. You can check if monitors that you are using have any built in...
Forum: Mac Software 01-11-2021, 10:07 AM
Replies: 1
Views: 671
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please keep in mind that DisplayLink drivers and technology does not include power delivery control. This feature is designed and implemented by the...
Forum: Mac Software 01-11-2021, 10:04 AM
Replies: 1
Views: 977
Posted By KatarzynaKowalczyk
Hello, Asus ZenScreen Go MB16AHP does not...

Hello,

Asus ZenScreen Go MB16AHP does not use DisplayLink technology. It uses Alt-mode. This means that this device does not require DisplayLink drivers.
For further help regarding issues with...
Showing results 1 to 25 of 193

 
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