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Forum: Windows Software

03-29-2017, 08:53 AM

Replies: 7

Windows 10 HP Envy Black Screen only

Views: 30,246

Posted By AlbanRampon

Hello, You are installing 7.9 which you...

Hello,

You are installing 7.9 which you shouldn't do on Windows 10 Anniversary Update, hence the warning at installation.

Please install 8.0 M3...

Forum: Windows Software

03-28-2017, 02:27 PM

Replies: 7

Windows 10 HP Envy Black Screen only

Views: 30,246

Posted By AlbanRampon

Hello, Thank you for the details, I would need...

Hello,
Thank you for the details, I would need a bit more to understand.

What is starting in "protected" mode?
Could you please execute our Customer Support Tool in that mode (see the last link...

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