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Forum: CLOSED - Windows 10 Software 08-21-2015, 01:09 PM
Replies: 55
Views: 46,507
Posted By PaulJ
I typed a reply to this thread but it seems to...

I typed a reply to this thread but it seems to have been lost somehow.

Regardless, what you've seen with the deleted dlls returning is expected. We've done a bit more investigating here and it...
Forum: CLOSED - Windows 10 Software 08-21-2015, 09:16 AM
Replies: 2
Views: 7,138
Posted By PaulJ
Hi astroman, The file you've attached seems...

Hi astroman,

The file you've attached seems incomplete as it doesn't indicate you have any DisplayLink software installed. Did you create this after skipping the first connect step and letting the...
Forum: CLOSED - Windows 10 Software 08-20-2015, 02:15 PM
Replies: 55
Views: 46,507
Posted By PaulJ
Can you try the renaming again now you have the...

Can you try the renaming again now you have the software installed?
Forum: CLOSED - Windows 10 Software 08-20-2015, 01:34 PM
Replies: 55
Views: 46,507
Posted By PaulJ
This is a bit of a guess at the moment and please...

This is a bit of a guess at the moment and please don't rush into trying this until you're happy you can recover if this goes wrong - i.e. you may need to get into Windows to uninstall your...
Forum: CLOSED - Windows 10 Software 08-19-2015, 09:34 AM
Replies: 55
Views: 46,507
Posted By PaulJ
Hi robmc5, Are you able to try completely...

Hi robmc5,

Are you able to try completely uninstalling your DisplayLink software via Programs & Features and reinstalling? It's odd that your colleague has a working setup with the same GPU as...
Forum: CLOSED - Windows 10 Software 08-14-2015, 10:48 AM
Replies: 55
Views: 46,507
Posted By PaulJ
Hi all, Thanks for your reporting of this...

Hi all,

Thanks for your reporting of this issue. Note that we have seen it reported via other channels and are investigating. Unfortunately at this time we have no schedule for a fix but will let...
Forum: CLOSED - Windows 10 Software 07-31-2015, 10:28 AM
Replies: 4
Views: 7,560
Posted By PaulJ
Hi Sky Angel, I think this is happening...

Hi Sky Angel,

I think this is happening because you're using an old build of Windows 10 but can't be sure. Can you look in the bottom right corner of one of the displays and it should say Build...
Forum: CLOSED - Windows 10 Software 07-31-2015, 09:49 AM
Replies: 13
Views: 10,826
Posted By PaulJ
Hi Jimpilot, Sorry we've not been able to...

Hi Jimpilot,

Sorry we've not been able to resolve this sooner - unfortunately the logs you provided are not helping to determine why you were shown the incompatible drivers dialog. Could you...
Forum: CLOSED - Windows 10 Software 07-30-2015, 03:47 PM
Replies: 13
Views: 10,826
Posted By PaulJ
Have you retried with our new 7.9M0 release?

Have you retried with our new 7.9M0 release?
Forum: CLOSED - Windows 10 Software 07-30-2015, 03:41 PM
Replies: 5
Views: 18,637
Posted By PaulJ
Hi cpgeek, From your logs nothing obvious...

Hi cpgeek,

From your logs nothing obvious appears wrong. Are you able to try a few things to give us a bit more information?

Can you see if you are able to move your mouse pointer onto the...
Forum: CLOSED - Windows 10 Software 07-28-2015, 02:45 PM
Replies: 13
Views: 10,826
Posted By PaulJ
Yes, sorry, didn't get a chance to look at the...

Yes, sorry, didn't get a chance to look at the logs you posted until today. Can you tell us how you got the 7.9 RC? Was it from Windows Update or did you download and install it yourself?
Forum: CLOSED - Windows 10 Software 07-27-2015, 02:54 PM
Replies: 7
Views: 9,974
Posted By PaulJ
You should be able to drag the rectangles for the...

You should be able to drag the rectangles for the corresponding displays around to match your desktop layout. Have you tried that?
Forum: CLOSED - Windows 10 Software 07-23-2015, 12:47 PM
Replies: 13
Views: 10,826
Posted By PaulJ
Hi Jimpilot, Thanks for the screenshot, that...

Hi Jimpilot,

Thanks for the screenshot, that helps. The next step to help us determine why you're seeing this message would be to run our support tool and attach the output to the thread for us to...
Forum: CLOSED - Windows 10 Software 07-23-2015, 12:12 PM
Replies: 7
Views: 9,974
Posted By PaulJ
Hi JoshLazar, Can you rearrange the displays...

Hi JoshLazar,

Can you rearrange the displays in Display Settings to the layout you would like?

Thanks,
Paul
Forum: CLOSED - Windows 10 Software 07-20-2015, 07:51 PM
Replies: 13
Views: 10,826
Posted By PaulJ
Hi Jimpilot, Can you give us a bit more...

Hi Jimpilot,

Can you give us a bit more detail please? Ideally could you post a screenshot or photo of any error message you are being shown? The latest software should work with your device.
...
Forum: CLOSED - Windows 10 Software 06-19-2015, 09:16 AM
Replies: 19
Views: 13,009
Posted By PaulJ
Hi all, For people seeing issues, is it...

Hi all,

For people seeing issues, is it possible to check if Windows Defender is running when the system is performing badly?

Thanks,
Paul
Forum: CLOSED - Windows 10 Software 06-12-2015, 09:49 AM
Replies: 6
Views: 5,515
Posted By PaulJ
Hi jonluke, I'm pretty sure I replied to the...

Hi jonluke,

I'm pretty sure I replied to the private message. I see an icon that makes it look like a reply was sent but I'm unable to find the message. Can you check your private messages?
...
Forum: CLOSED - Windows 10 Software 06-05-2015, 10:33 AM
Replies: 19
Views: 13,009
Posted By PaulJ
Hi all, Could you please post some brief...

Hi all,

Could you please post some brief system details (cpu, gpu, gpu driver version) so we can see if there is a common factor? As we can see here some people say it's really bad whilst others...
Forum: CLOSED - Windows 10 Software 06-04-2015, 10:38 AM
Replies: 14
Views: 15,871
Posted By PaulJ
Hi bluey, Thanks for letting us know, glad...

Hi bluey,

Thanks for letting us know, glad it's sorted!

Thanks,
Paul
Forum: CLOSED - Windows 10 Software 06-02-2015, 02:15 PM
Replies: 28
Views: 15,537
Posted By PaulJ
Have you tried our new software release? You can...

Have you tried our new software release? You can find it here: http://www.displaylink.com/downloads/sla.php?fileid=154
Forum: CLOSED - Windows 10 Software 06-02-2015, 02:09 PM
Replies: 14
Views: 15,871
Posted By PaulJ
Hi bluey, Can you capture information using...

Hi bluey,

Can you capture information using our customer support tool please? You can download the tool from here: http://displaylink.com/downloads/sla.php?fileid=109

Thanks,
Paul
Forum: CLOSED - Windows 10 Software 06-02-2015, 01:54 PM
Replies: 6
Views: 5,515
Posted By PaulJ
Hi jonluke, Could you gather information...

Hi jonluke,

Could you gather information using our support tool please? You can download it from here: http://displaylink.com/downloads/sla.php?fileid=109

Thanks,
Paul
Forum: CLOSED - Windows 10 Software 06-01-2015, 12:03 PM
Replies: 7
Views: 6,544
Posted By PaulJ
Hi ctoth, Can you please try our very latest...

Hi ctoth,

Can you please try our very latest software? You can download it from here: http://www.displaylink.com/downloads/sla.php?fileid=154

Thanks,
Paul
Forum: CLOSED - Windows 10 Software 06-01-2015, 11:58 AM
Replies: 1
Views: 3,095
Posted By PaulJ
Hi ploete, Can you try our latest Windows 10...

Hi ploete,

Can you try our latest Windows 10 software and see if your issues are resolved? You can find it here: http://www.displaylink.com/downloads/sla.php?fileid=154

Thanks,
Paul
Forum: CLOSED - Windows 10 Software 05-19-2015, 11:51 AM
Replies: 28
Views: 15,537
Posted By PaulJ
Hi bagserker, Thanks for trying. Looking at...

Hi bagserker,

Thanks for trying. Looking at other Windows 10 systems the Basic Renderer may have been a red herring - it seems to be listed on the system even if not currently being used. It...
Showing results 1 to 25 of 83

 
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