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Search: Posts Made By: JamesH
Forum: General Discussion 08-14-2020, 01:01 PM
Replies: 3
Views: 491
Posted By JamesH
Hi, Which make/model dock do you have? ...

Hi,

Which make/model dock do you have?

James
Forum: General Discussion 08-10-2020, 05:46 PM
Replies: 2
Views: 493
Posted By JamesH
Hi, Regarding the resolution - on that dock...

Hi,

Regarding the resolution - on that dock you will get max 1080p over the 2x HDMI outputs. The DisplayPort output will get you 4K.

Regarding the issue. At a first glance that looks like a...
Forum: General Discussion 08-07-2020, 05:09 PM
Replies: 1
Views: 510
Posted By JamesH
Hi I would encourage you to contact your...

Hi

I would encourage you to contact your local rep to assist with this:
https://www.displaylink.com/contact/reps-and-distributors

Regards,

James
Forum: What to buy? 08-07-2020, 05:09 PM
Replies: 1
Views: 753
Posted By JamesH
Hi I would encourage you to contact your...

Hi

I would encourage you to contact your local rep to assist with this:
https://www.displaylink.com/contact/reps-and-distributors

Regards,

James
Forum: Windows Software 07-01-2020, 10:32 PM
Replies: 1
Views: 626
Posted By JamesH
Hi, Here's a link to the drivers: ...

Hi,

Here's a link to the drivers:
https://www.displaylink.com/downloads

James
Forum: Windows Software 06-25-2020, 12:10 PM
Replies: 2
Views: 494
Posted By JamesH
Hi, The latest driver is available here: ...

Hi,

The latest driver is available here:
https://www.displaylink.com/downloads/windows
Forum: Embedded Applications 06-10-2020, 11:10 AM
Replies: 2
Views: 2,937
Posted By JamesH
Are you connecting monitor to phone with a USB-C...

Are you connecting monitor to phone with a USB-C to USB-C cable?

If so that uses DP Alt Mode, not DisplayLink.
Forum: Embedded Applications 06-10-2020, 11:07 AM
Replies: 1
Views: 1,693
Posted By JamesH
I'd recommend you contact your nearest...

I'd recommend you contact your nearest distributor:
https://www.displaylink.com/contact/reps-and-distributors
Forum: What to buy? 06-05-2020, 09:26 PM
Replies: 1
Views: 1,938
Posted By JamesH
Yes definitely. Or you could get a dock to...

Yes definitely.

Or you could get a dock to run 3x displays off (thus getting you 4 displays including the notebook screen).
Forum: General Discussion 06-05-2020, 09:22 PM
Replies: 6
Views: 4,978
Posted By JamesH
We showed 8x 4K displays at CES a while back -...

We showed 8x 4K displays at CES a while back - here's a video showing the setup:
https://www.youtube.com/watch?v=XrUydBu35-s
Forum: General Discussion 06-05-2020, 09:17 PM
Replies: 1
Views: 722
Posted By JamesH
My understanding is that USB-C will use DP Alt...

My understanding is that USB-C will use DP Alt Mode and not DisplayLink with that monitor
Forum: General Discussion 05-14-2020, 10:04 AM
Replies: 1
Views: 1,231
Posted By JamesH
Hi, This could be power related; trying...

Hi,

This could be power related; trying connecting the monitor to a mains powered USB hub and connecting the hub to the Surface.

Thanks
Forum: Windows Software 05-11-2020, 09:39 AM
Replies: 1
Views: 472
Posted By JamesH
Hi, Apologies for the delay in replying. ...

Hi,

Apologies for the delay in replying.

Could you post the output from the following tool when you next reply?
...
Forum: Windows Software 05-11-2020, 09:32 AM
Replies: 2
Views: 700
Posted By JamesH
Hi, Please check you have the latest drivers...

Hi,

Please check you have the latest drivers https://www.displaylink.com/downloads/windows

If you still have issues please contact the support team with the output of...
Forum: What to buy? 03-16-2020, 12:28 PM
Replies: 1
Views: 878
Posted By JamesH
Hi, Two DP cables are required for 5K. ...

Hi,

Two DP cables are required for 5K.

The DisplayLink Manager app https://www.microsoft.com/en-gb/p/displaylink-manager/9n09f8v8fs02?activetab=pivot:overviewtab or the built in Windows Display...
Forum: Windows Software 10-01-2019, 05:04 PM
Replies: 2
Views: 1,254
Posted By JamesH
Couple of things come to mind: 1. Check your...

Couple of things come to mind:

1. Check your monitor OSD is set to to DisplayPort 1.2 and not 1.1
2. Check 60Hz is set in the Display adapter properties > "List All Modes" option:...
Forum: General Discussion 08-19-2019, 10:42 AM
Replies: 1
Views: 1,530
Posted By JamesH
Hi, Any of these products can support that: ...

Hi,

Any of these products can support that:
https://www.displaylink.com/products/find?cat=1&res=3840x2160&num=2
https://www.displaylink.com/products/find?cat=3&res=3840x2160&num=2

James
Forum: Windows Software 08-14-2019, 03:01 PM
Replies: 1
Views: 2,616
Posted By JamesH
Hi, Can you install the latest graphics...

Hi,

Can you install the latest graphics driver for your notebook along with the latest DisplayLink driver?

You can download the DisplayLink driver from here...
Forum: Linux and Open Source 08-01-2019, 11:49 AM
Replies: 2
Views: 1,944
Posted By JamesH
Recommend installing the latest dock firmware...

Recommend installing the latest dock firmware from here:
https://www.dell.com/support/home/uk/en/ukbsdt1/drivers/driversdetails?driverid=T8Y8T&oscode=WT64A&productcode=dell-universal-dock-d6000
Forum: Windows Software 07-09-2019, 04:20 PM
Replies: 6
Views: 1,779
Posted By JamesH
Hi, What you've described matches what I...

Hi,

What you've described matches what I saw.

Can you try the 9.2 Alpha?

Thanks,
James
Forum: General Discussion 07-01-2019, 12:02 PM
Replies: 1
Views: 1,446
Posted By JamesH
Hi, Please follow the guide here to provide...

Hi,

Please follow the guide here to provide logs so we can take a look:
https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,...
Forum: Windows Software 06-27-2019, 12:27 PM
Replies: 5
Views: 5,007
Posted By JamesH
@DeWell Can you download, run and attach the...

@DeWell Can you download, run and attach the output of the DisplayLink support tool on this system?...
Forum: General Discussion 06-19-2019, 10:20 AM
Replies: 4
Views: 2,466
Posted By JamesH
Hi, Yes you can either buy a dock that...

Hi,

Yes you can either buy a dock that supports multiple monitors or buy 1x adapter for each monitor:
https://www.displaylink.com/products

James
Forum: Windows Software 06-18-2019, 05:07 PM
Replies: 1
Views: 1,044
Posted By JamesH
Hi, Can you follow these steps to clean your...

Hi,

Can you follow these steps to clean your system of DisplayLink software and then install the latest available?...
Forum: Windows Software 06-18-2019, 04:58 PM
Replies: 14
Views: 30,195
Posted By JamesH
Hi, If your PC does support DisplayPort...

Hi,

If your PC does support DisplayPort Alternate Mode and you are having issues with the HDMI output on the D6000, be sure to update the dock's firmware to the latest...
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