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Search: Posts Made By: AlbanRampon
Forum: Windows Software 11-11-2022, 09:18 AM
Replies: 12
Views: 6,939
Posted By AlbanRampon
Hi Mike, The current driver works on Windows 10...

Hi Mike,
The current driver works on Windows 10 IoT Enterprise. We know that driver is embedded in the conference room computers to drive additional displays.
We don't test on these thin clients so...
Forum: General Discussion 11-03-2022, 03:51 AM
Replies: 2
Views: 339
Posted By AlbanRampon
Hello, The Dell D6000 is a 3-monitor product. ...

Hello,
The Dell D6000 is a 3-monitor product.
It is not designed to drive 4 monitors. You would need to add a DisplayLink USB adapter to add a 4th display to that product.
Regards,
Alban
Forum: Windows Software 11-02-2022, 12:14 AM
Replies: 3
Views: 284
Posted By AlbanRampon
Arrow Hello, What device numbers are you referring...

Hello,
What device numbers are you referring to?
What is the device Hardware ID in Windows Device Manager?
There is no DisplayLink driver v1.x for Windows 7 or Windows 10.
Regards,
Alban
Forum: General Discussion 09-07-2022, 08:50 AM
Replies: 1
Views: 590
Posted By AlbanRampon
Hello, Is it that dock?...

Hello,

Is it that dock? http://www.sunrichtech.com.hk/products/U-2470.html
If so, it is using a DL-3900 which can go up to 2048x1152p60 on HDMI.

It would be best to confirm with the support...
Forum: General Discussion 06-29-2022, 10:59 AM
Replies: 4
Views: 1,833
Posted By AlbanRampon
Arrow Hello, The Dell UD22 would only get 3...

Hello,

The Dell UD22 would only get 3 different displays on M1 as there are 2 outputs from DisplayLink technology and the other two are from DisplayPort MST.
The Dell D6000 would also get 3...
Forum: Windows Software 06-23-2022, 05:35 PM
Replies: 10
Views: 13,434
Posted By AlbanRampon
@ManSurfingOnLifeBuoy On the Dell D6000, the...

@ManSurfingOnLifeBuoy

On the Dell D6000, the third monitor on HDMI is never driven by DisplayLink technology. Only the first two are (whatever the port used: 2xDP or 1xDP+1xHDMI) but in 2 monitor...
Forum: Windows Software 05-30-2022, 09:09 PM
Replies: 1
Views: 998
Posted By AlbanRampon
Arrow Hello Ben, It depends on the chip and the...

Hello Ben,
It depends on the chip and the number of chips used. On the DL-6000 series, it goes from 1 to 4. But you can daisy chain and add more.

I looked at the Baseus description in details....
Forum: Windows Software 04-08-2022, 03:36 PM
Replies: 9
Views: 2,237
Posted By AlbanRampon
Arrow You're welcome. I agree at this stage it is...

You're welcome.
I agree at this stage it is best to reach out to the manufacturer to discuss hardware replacement.
The device needs to be recognised by the OS first.
I'm sorry it wasn't a quick...
Forum: Windows Software 04-08-2022, 12:26 AM
Replies: 9
Views: 2,237
Posted By AlbanRampon
I'm afraid the photos went to very low res and I...

I'm afraid the photos went to very low res and I can't see anything in them.

Have you tried to connect in USB-A? The white lights means the dock woke-up, but this is also confirmed by the USB2...
Forum: Windows Software 04-07-2022, 07:09 PM
Replies: 9
Views: 2,237
Posted By AlbanRampon
Arrow Hello, There is no trace in your logs of any...

Hello,
There is no trace in your logs of any Dell D6000 device ever being connected.
I see some Plugable DL-3900 based device in March.

1. Did you collect the logs with the dock connected,...
Forum: Windows Software 04-04-2022, 01:22 PM
Replies: 9
Views: 2,237
Posted By AlbanRampon
Arrow Hello, A support person would need to look at...

Hello,
A support person would need to look at the logs to understand why the monitor isn't seen. It is peculiar that the issue occurs both on HDMI and DP, but we can't really make an hypothesis only...
Forum: Windows Software 03-08-2022, 01:15 AM
Replies: 4
Views: 1,739
Posted By AlbanRampon
Hello Apollo, It is surprising behaviour, and I...

Hello Apollo,
It is surprising behaviour, and I don't expect it to be an installation issue.
I recommend you use the last link in my forum signature and report this issue to tech support with the...
Forum: Windows Software 02-25-2022, 08:24 AM
Replies: 1
Views: 1,213
Posted By AlbanRampon
Arrow Hello, You are duplicating, which would select...

Hello,
You are duplicating, which would select the highest common resolution. It looks like a timing issue.
It could be why other laptops work fine and a direct connection works fine too.
Please...
Forum: Windows Software 02-01-2022, 11:32 PM
Replies: 8
Views: 6,018
Posted By AlbanRampon
Yes, I mean when the laptop is not running on...

Yes, I mean when the laptop is not running on battery.
It could be charging through the dock (via USB Power Delivery) or a separate power supply (barrel or USB Power Delivery), Windows doesn't make...
Forum: Windows Software 02-01-2022, 11:04 PM
Replies: 8
Views: 6,018
Posted By AlbanRampon
Arrow Hello all, We are working with companies on...

Hello all,

We are working with companies on the laptop side to get this properly addressed without having to edit settings.

For convenience, we made a tool to disable these power management...
Forum: Windows Software 02-01-2022, 10:49 PM
Replies: 7
Views: 1,749
Posted By AlbanRampon
Arrow Would you please be able to upload logs? The...

Would you please be able to upload logs? The third link in my forum signature shows the tool and steps. Only support personnel will be able to access the attachment.
I'd like to see monitor details...
Forum: Windows Software 02-01-2022, 09:30 PM
Replies: 7
Views: 1,749
Posted By AlbanRampon
Arrow Thanks. Would you mind trying at 60Hz? It's...

Thanks.
Would you mind trying at 60Hz? It's selectable in advanced monitor settings. I can explain if you don't know where to find that.
Forum: Windows Software 02-01-2022, 07:04 PM
Replies: 7
Views: 1,749
Posted By AlbanRampon
Arrow Hello, I'm afraid that is the reason why...

Hello,

I'm afraid that is the reason why the feature is in beta rather than enabled by default.

Can you please share your monitor make and model?
We are revisiting the feature to see if we...
Forum: Windows Software 11-05-2021, 11:41 AM
Replies: 2
Views: 1,479
Posted By AlbanRampon
Arrow Hello Christian, It would be useful to...

Hello Christian,

It would be useful to contact technical support on technical-enquiries@synaptics.com
However, I don't expect us to be responsible here.

DisplayLink driver does not get given...
Forum: Windows Software 10-25-2021, 11:10 AM
Replies: 1
Views: 1,347
Posted By AlbanRampon
Arrow Hello, This is 8-bit per colour, not 8-bit...

Hello,

This is 8-bit per colour, not 8-bit for all three colours. 8-bit total as it would mean only 256 colours so would be looking very different.
I do not believe 32-bit per colour exists....
Forum: General Discussion 10-21-2021, 02:10 PM
Replies: 2
Views: 2,250
Posted By AlbanRampon
Arrow Hello and welcome, Dual 4Kp60 + Ethernet...

Hello and welcome,

Dual 4Kp60 + Ethernet fits comfortably in 5Gbps and there is no benefit in connecting this DisplayLink chip to a 10G input. We fit 1080p60 on USB2 with an older codec...

The...
Forum: Windows Software 09-10-2021, 09:31 AM
Replies: 1
Views: 1,541
Posted By AlbanRampon
Arrow Hello, The DisplayLink chip in that HP...

Hello,

The DisplayLink chip in that HP product will have all its audio over video outputs active at the same time and cannot only output audio on a single video output. Therefore, if both TVs are...
Forum: Windows Software 09-10-2021, 09:10 AM
Replies: 1
Views: 1,622
Posted By AlbanRampon
Arrow Hello, The warning you got tells me you did...

Hello,

The warning you got tells me you did not try to install a Windows 10 driver, but an old driver from somewhere where the advertised OS support is wrong.
Please try the latest from...
Forum: Mac Software 09-07-2021, 12:33 PM
Replies: 10
Views: 23,950
Posted By AlbanRampon
Hello Dmitry, I was replying exactly that...

Hello Dmitry,

I was replying exactly that on another thread.
The USB-C Power Delivery controller has an update...
Forum: Mac Software 09-07-2021, 12:30 PM
Replies: 4
Views: 2,857
Posted By AlbanRampon
Arrow Dock not waking up at M1 reboot: Dell new firmware

Hello Bruce,
The issue with the full dock not waking up at reboot when connected via USB-C has been identified and fixed by Dell on a non-DisplayLink component (the USB-C Power Delivery controller)....
Showing results 1 to 25 of 500

 
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