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Search: Posts Made By: solo-act
Forum: Mac Software 07-30-2023, 06:38 PM
Replies: 2
Views: 2,129
Posted By solo-act
As of Ventura 13.4, developers have been...

As of Ventura 13.4, developers have been generating updates (1.9 then 1.10.0 alpha) but nothing is solving the issue of multiple external displays not working reliably.

For me, when I sleep my...
Forum: Mac Software 07-27-2023, 02:04 PM
Replies: 1
Views: 944
Posted By solo-act
It's good to try some other HDMI cables. My...

It's good to try some other HDMI cables. My monitor did not like one of the HDMI cables I was using and would go blank.
Forum: Mac Software 07-27-2023, 01:52 PM
Replies: 18
Views: 7,215
Posted By solo-act
You have to: 1. download and install the...

You have to:
1. download and install the support tool.
2. launch the support tool
3. on Mac, next to the little apple on the top menu bar (top left of your screen) you click "advanced"
4. when...
Forum: Mac Software 07-27-2023, 01:44 PM
Replies: 10
Views: 3,562
Posted By solo-act
1.10.0 beta didn't improve anything either so I...

1.10.0 beta didn't improve anything either so I signed up for notifications when new betas come out because support just tells the programmers it's not working and passes on the link to latest...
Forum: Mac Software 07-22-2023, 04:14 PM
Replies: 10
Views: 3,562
Posted By solo-act
1.9 did not improve ANYTHING with my setup. I...

1.9 did not improve ANYTHING with my setup. I know the setup works because it worked great with prior versions of Displaylink (once the programmers got their act together).

With Ventura 13.4 and...
Forum: Mac Software 07-20-2023, 01:53 PM
Replies: 10
Views: 3,562
Posted By solo-act
Based on posts here and replies to my emails,...

Based on posts here and replies to my emails, Daniel appears to be the only support person working on this. He sent a link to DisplayLink 1.9.

Here it is if you want to try it out. ...
Forum: Mac Software 07-20-2023, 01:37 PM
Replies: 18
Views: 7,215
Posted By solo-act
https://www.synaptics.com/products/displaylink-gra...

https://www.synaptics.com/products/displaylink-graphics/downloads/macos-support-tool
Forum: Mac Software 07-14-2023, 01:50 PM
Replies: 10
Views: 3,562
Posted By solo-act
Update: support has created a ticket for my issue...

Update: support has created a ticket for my issue and hopes to recreate it and work on a solution. It's intermittent so I'm guessing the more logs they can receive from those having the problem the...
Forum: Mac Software 07-12-2023, 01:43 PM
Replies: 18
Views: 7,215
Posted By solo-act
Yesterday's support person said DisplayLink techs...

Yesterday's support person said DisplayLink techs do not know why external monitors are not coming up. I'm guessing the more logs we can send them, the better our chances.
Forum: Mac Software 07-11-2023, 01:42 PM
Replies: 18
Views: 7,215
Posted By solo-act
Update: Not sure if this helps anyone --...

Update:

Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and...
Forum: Mac Software 07-11-2023, 01:36 PM
Replies: 4
Views: 4,070
Posted By solo-act
Update: Daniel at DisplayLink support replied to...

Update: Daniel at DisplayLink support replied to the log I sent.

I was instructed to do the following if the screen don't wake when I wake my laptop (running in clamshell mode):

1. Please...
Forum: Mac Software 07-10-2023, 02:17 PM
Replies: 10
Views: 3,562
Posted By solo-act
Same happening here. Sent a log this morning and...

Same happening here. Sent a log this morning and I'll continue sending logs until their support people get sick of them. I suggest everyone do the same and bury their support with logs until they put...
Forum: Mac Software 07-10-2023, 02:02 PM
Replies: 4
Views: 4,070
Posted By solo-act
Same problem here with 13.4.1 I run 2 external...

Same problem here with 13.4.1
I run 2 external displays and an M2 laptop in clamshell mode hooked up to a dock that relies on DisplayLink software.

When I leave the office, I sleep the machine...
Forum: Mac Software 07-10-2023, 01:55 PM
Replies: 18
Views: 7,215
Posted By solo-act
I have to power cycle my dock as well. Just had...

I have to power cycle my dock as well. Just had to do it again so I ran their logger app and emailed the log to their support. Here's the link for doing that.
...
Forum: Mac Software 07-06-2023, 01:36 PM
Replies: 18
Views: 7,215
Posted By solo-act
I offered a tip earlier that wasn't helping...

I offered a tip earlier that wasn't helping anyone and now I know why. I bought a new Mac laptop with OS 13.4, the same is happening to me (in clamshell mode and after the 2 external monitors go to...
Forum: Mac Software 07-06-2023, 01:29 PM
Replies: 3
Views: 1,222
Posted By solo-act
Same issue here in clamshell mode with 2 external...

Same issue here in clamshell mode with 2 external monitors and OS 13.4.
Forum: Mac Software 06-26-2023, 11:25 PM
Replies: 18
Views: 7,215
Posted By solo-act
Have both of you gone into settings > privacy &...

Have both of you gone into settings > privacy & security > screen recording
...and moved the slider to make display link active?

Without that, the screens will not disconnect and display anything
Forum: Mac Software 02-27-2022, 07:04 PM
Replies: 9
Views: 4,709
Posted By solo-act
Cannot send report per instructions you sent -...

Cannot send report per instructions you sent - the message is too large.

Brilliant support so far....


<icon.png>
Message too large
Your message couldn't be delivered to...
Forum: Mac Software 02-27-2022, 06:47 PM
Replies: 9
Views: 4,709
Posted By solo-act
Thanks for finally responding to my post from...

Thanks for finally responding to my post from January 28.

Per reporting link you provided, I'm sending connection description, logfiles and images now to technical-enquiries@synaptics.com

Who...
Forum: Mac Software 02-06-2022, 01:46 PM
Replies: 9
Views: 4,709
Posted By solo-act
I'm going to keep bumping this until a...

I'm going to keep bumping this until a DisplayLink person or person with knowledge on this can chime in.
Forum: Mac Software 02-04-2022, 04:31 PM
Replies: 9
Views: 4,709
Posted By solo-act
I'm going to keep bumping this until a...

I'm going to keep bumping this until a DisplayLink person or person with knowledge on this can chime in.
Forum: Mac Software 02-04-2022, 04:19 PM
Replies: 5
Views: 4,781
Posted By solo-act
Not sure if this helps, but our MacBook Pro Intel...

Not sure if this helps, but our MacBook Pro Intel 16" laptops have a somewhat unique feature of automatic graphics switching. Unless something has changed, DisplayLink is not coded to support this so...
Forum: Mac Software 02-03-2022, 02:45 PM
Replies: 9
Views: 4,709
Posted By solo-act
Bumping - is anyone having this problem? Are...

Bumping - is anyone having this problem? Are DisplayLink people monitoring this forum regularly?
Forum: Mac Software 02-03-2022, 02:23 PM
Replies: 5
Views: 4,781
Posted By solo-act
Do you have DisplayLink running and in the top...

Do you have DisplayLink running and in the top menu bar where you have clock, battery etc.? Look for an icon with 2 interlinked rectangles. If it's not there, then the application is not running and...
Forum: Mac Software 02-02-2022, 01:49 PM
Replies: 36
Views: 86,035
Posted By solo-act
Thanks for the tip but this sounds like a...

Thanks for the tip but this sounds like a workaround to an unsolved problem in clamshell mode similar to what I'm going through with an 2019 intel Mac -- everything works in clamshell mode until the...
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